CME Meeting Services Support - Specialist (Japanese Speaker)

Merck Gruppe - MSD Sharp & Dohme; Petaling Jaya; Hybrid; MYR 30,000 - 50,000; Full time

Job summary

A premier biopharmaceutical company is seeking a Meeting Services Support Specialist fluent in Japanese and English. The role involves operational support for global meetings, managing compliance and financial processes, and collaborating with various stakeholders to ensure smooth event execution. A bachelor's degree and at least three years of relevant experience are required.

Qualifications

• Minimum of 3 years experience in accounting or finance.
• Ability to speak, read & write in English and Japanese.
• Intermediate skills in MS Excel and Power BI.

Responsibilities

• Support end-to-end operational execution for global meetings.
• Prepare contracts and support financial reconciliation processes.
• Maintain process documentation and ensure compliance with policies.

Skills

Attention to detail

Process improvement

Communication

Interpersonal skills

Analytical skills

Education

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance

Tools

MS Excel

Power BI

SAP

Job description

Job Description

Meeting Services Support Specialist (Japanese Speaker)

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.

Our company’s Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company’s business divisions and markets.

The Meeting Services Support Specialist is responsible for supporting the global meeting and congress process including meeting compliance review, payments, and reconciliations. The Meeting Services Support Specialist performs controls that are in line with all company’s policies and guidelines related to meetings and congresses.

Primary Responsibilities

• Support end to end operational execution for global meeting and congress services within agreed SLA
• Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
• Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to our company’s financial timelines, when required.
• Work closely with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA), Japan local finance and other stakeholders to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting related SOPs and relevant policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement and ensure processes meet business objectives as efficiently as possible; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed & resolve operational issues on timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients and suppliers.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested.

Education Minimum Requirement:

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines

Required Experience and Skills:

• Minimum of 3 years of work experience in basic accounting or accounts payable or finance or business administration.
• Intermediate MS Excel skills (Excel, Power Apps, Power BI, PowerPoint, SharePoint)
• Language requirements: Able to speak, read & write in English and Japanese
• Other language e.g., Mandarin, Korean etc. will be added advantages.
• Added advantage with skills: Gen AI, Lean Six Sigma, Marco, Power BI, Automation UI path,
• Strongly detail oriented & Process improvement orientation
• Good understanding and practical knowledge of processes in Finance, internal controls, compliance as well as financial business processes.
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organization skills required.
• Meticulous & process improvement orientation
• Positive and proactive attitude, can-do mindset with problem solving and analytical skills.

Preferred:

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, Service Now, CVENT, Veeva Salesforce
• Experience working in a Big 4 or similar audit environment preferred.
• Ability to navigate through change or uncertainty.
• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication.
• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.
• Experience in a global environment setup

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills:

Job Posting End Date:

07/24/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R313267