Cluster Service Manager (Asia)

Monroe Consulting Group; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global leading medical imaging company is seeking an experienced Cluster Service Manager (Asia) to oversee service operations within the region. The successful candidate will manage service teams, ensure high levels of customer satisfaction, and be responsible for driving service revenues while adhering to company standards. This role necessitates a strong background in engineering, service management, and leading diverse teams across Asia.

Qualifications

• Requires tertiary qualifications in Engineering or relevant experience.
• Must have demonstrated service and channel management experience.
• Willingness to travel overseas and within ASIA is necessary.

Responsibilities

• Manage existing service managers and service teams in the Asia Cluster.
• Be responsible for and drive the service revenue and P&L for ASIA.
• Deliver agreed KPIs and financial targets set by the company.

Skills

Service management

Channel management

Technical knowledge of Health Imaging equipment

Project management

Leadership

Customer satisfaction

Communication

Education

Tertiary qualifications in Engineering

Health Industry management experience

Tools

AutoCAD

Job description

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a global leading medical imaging company. As business growth and expansion continues, our respected client is seeking an experienced engineer within the field of medical imaging for the role of Cluster Service Manager (Asia). The opportunity is based in Selangor, Malaysia.

This role would be responsible for the direct management of the existing Asia country service managers as well as the direct service teams in the region (SG, MY, TH). As a great deal of the ASIA cluster is also indirect, this would also involve extensive service channel management working closely with Sales management and Business Operations teams.

Responsibilities:

• Main responsibilities would managing the direct service managers and service channels in the ASIA Cluster also with direct management of the field service teams.
• Working with global training management to standardise and facilitate training across the ASIA cluster.
• Being responsible for and driving the service revenue, containing costs and overall owner of the service P&L for ASIA.
• Being a point of contact for customers and service channels in the ASIA Cluster.
• Deliver the agreed KPI's and financial targets set by the company.
• Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the portfolio sold in ASIA.
• Ensure service is carried out in a compliant way adhering to standard local and global SOP's and compliant company processes to deliver service in a compliant professional manner.
• Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit.
• Drive customer satisfaction through the delivery of high-quality, cost-effective service

Job Requirements:

Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. Demonstrated service management experience. Demonstrated channel management experience preferably in healthcare. Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. Demonstrated ability to lead and implement organisational change and provide clear direction to staff. Willingness to travel overseas and within ASIA when required. Possess high-level Windows & NT PC skills, along with knowledge of networking and workflow fundamentals. Must be willing and able to travel when required. Proficiency in Autocad drawing is required. Project management skills are preferred.