Cluster Sales Head

Job Descriptions

• Analyze market trends, competitors information, legal and regulatory developments and the corresponding impact on the bank (supplemented by analysis from Product Owners, Segment Strategy and Business Planning & Performance Management).
• Conduct sales training where required to ensure sales team are updated and informed of latest product information and sales effectiveness techniques.
• Ensure healthy cross-referrals amongst businesses i.e. Retail Broking Investment Lending (RBIL), SME Business, Alliance@Work and other bank products assigned by management.
• Select, hire and orientate Branch Managers (BM) / PB Hub Managers and / or Customer Relationship Managers (CRM) and ensure adequate staff capacity to meet sales requirement in branches within cluster.
• Analyze sales performance and implement appropriate actions to improve performance, including productivity management of non-performers (BM/WEA/CRM/FSC) at cluster level.
• Grow Privilege Banking (PB) customers at branches/hubs within cluster via active acquisition plan.
• Promote cross-referrals culture amongst businesses i.e. Retail Broking and Investment Lending (RBIL), SME Business, Alliance@Work in branches and hubs within cluster.
• Increase customer stickiness by product penetration and higher product holding for AP and PB.
• Ensure Branch Managers adhere to and enforce Alliance Bank’s policies and procedures, including credit control procedures, sales-related audit compliance and BNM guidelines.
• Ensure fair sales-related audit rating for all branches within cluster.
• Ensure sales activities are compliance with Sales Compliance Framework and Group’s standards and regulatory requirements.

Job Requirements

• Preferably with banking experience in both sales in various businesses for a minimum of 10 years with 5-8 years in sales management.
• An outgoing and engaging sales head with proven track record.
• Sales/marketing experience to a wide range of customers.
• Strong leadership skill and ability to work with different level across bank to meet deadlines.
• Problem Solving/Decision Making/Analytical Thinking.