Cluster Director of Revenue Management - Hyatt Regency Kuala Lumpur at KL Midtown

Hyatt Hotels Corporation; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a dynamic Cluster Director of Revenue Management for three properties in Malaysia. This pivotal role focuses on driving total revenue performance across Rooms, Food & Beverage, and Function Spaces, requiring strong analytical skills and collaborative leadership.

Qualifications

• 5–7 years of experience in Revenue Management.
• Proven track record with Rooms and F&B revenue.
• Experience in managing Function Room/Space Management.

Responsibilities

• Develop and execute pricing and revenue strategies.
• Lead a team of revenue professionals.
• Analyze market trends and competitive landscape.

Skills

Analytical skills

Strategic thinking

Leadership

Collaboration

Education

Bachelor’s degree in Hospitality, Business, or a related field

MBA or Revenue Management certification

Tools

IDeaS G3 RMS

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Cluster Director of Revenue Management - Hyatt Regency Kuala Lumpur at KL Midtown

We are seeking a dynamic and strategic Cluster Director of Revenue Management to lead the revenue strategy for three of Hyatt’s iconic properties (Hyatt Centric Kota Kinabalu, Hyatt Centric Kuala Lumpur & Hyatt Regency Kuala Lumpur at KL Midtown - Opening Soon) in Malaysia. This role is pivotal in driving total revenue performance across Rooms, Food & Beverage outlets, and Function Room (Space) Management. The ideal candidate will bring a holistic commercial mindset, strong analytical acumen, and a collaborative leadership style to optimize profitability across all revenue streams. This job incumbent will report to Area Vice President or General Managers, dotted to Regional Director of Revenue Management.

Key Responsibilities:

• Strategic Revenue Leadership:
• Develop and execute comprehensive pricing, distribution, and revenue strategies across Rooms, F&B, and Function Spaces.
• Lead the total revenue management approach, integrating all revenue-generating departments to maximize overall profitability.
• Ensure alignment with Hyatt’s corporate strategies, brand standards, and commercial goals.
• Lead, mentor, and inspire a team of revenue professionals across the three properties, fostering a culture of collaboration, innovation, and continuous improvement.
• Build and develop a high-performing team by providing clear direction, regular feedback, and tailored development plans.
• Champion a learning culture by identifying training needs and facilitating knowledge sharing across the cluster.
• Act as a strategic advisor to General Managers and department heads, influencing commercial decisions through data-driven insights.
• Promote cross-property collaboration and best practice sharing to elevate revenue performance across the cluster.
• Forecasting & Analysis:
• Produce accurate and insightful revenue forecasts for Rooms, F&B, and Event Spaces.
• Analyze market trends, competitive landscape, and demand patterns to inform strategic decisions.
• Monitor and evaluate performance metrics to identify opportunities and risks.
• Cross-Functional Collaboration:
• Partner with Sales, Marketing, Events, and Operations teams to align revenue strategies with business objectives.
• Support the development of promotional and pricing strategies for F&B outlets and event spaces.
• Guide the sales team in optimizing space utilization and yield management for function rooms.
• Oversee the management of revenue systems (e.g., RMS, CRS, Channel Managers) ensuring accurate rate and inventory distribution.
• Ensure optimal use of technology and tools to support revenue decisions and reporting.

Qualifications

Qualifications & Experience:

• Minimum 5–7 years of progressive experience in Revenue Management, preferably in a multi-property or cluster role.
• Proven track record in managing Rooms, F&B revenue, and Function Room/Space Management.
• Strong analytical and strategic thinking skills with the ability to translate data into actionable insights.
• Experience with revenue management systems such as IDeaS G3 RMS is a plus.
• Pre opening experience as a revenue management leader is preferred.
• Excellent communication, leadership, and stakeholder management skills.
• Bachelor’s degree in Hospitality, Business, or a related field; MBA or Revenue Management certification is an advantage.

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