Cluster Branch Manager

Hong Leong Bank; Inanam; On-site; MYR 180,000 - 300,000; Full time

Job summary

Hong Leong Bank in Malaysia seeks an experienced senior manager to lead a cluster of branches, drive growth in lending and customer acquisition, and ensure high standards of service and financial performance.

You will mentor a team of 10–15 staff, develop strategic plans with senior management, and collaborate across departments to optimize operations, governance, and cost management.

Qualifications

• Undergraduate degree in Accounting/Banking/Investment/Finance or related field.
• At least 10–15 years of experience in FI with strong Retail Banking, Wealth, SME and Asset Management product knowledge.
• At least 6–8 years of people management experience and a proven sales leadership track record.

Responsibilities

• Lead and develop branches within the cluster, aligning lending direction and driving growth.
• Monitor branch performance with metrics and benchmarks to improve efficiency and customer service.
• Drive acquisition across Auto Loans, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance; foster cross‑functional collaboration.
• Provide leadership to branches, cultivate teamwork, and ensure effective communication across units.
• Contribute to strategic planning and decision‑making with insights on market dynamics and risks.

Skills

People management

Sales strategy

Relationship management

Retail Banking

Strategic planning

Education

Undergraduate degree in Accounting/Banking/Investment/Finance

Job description

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

• Average coverage of FD & CASA ranging from RM250M to RM2,000M and customer base ranging from11,000 to 60,000.
• Size of the team average estimate 10 to 15 sales & operations staff Drive sustainable growth and acquisition of new customers for Auto Loan, Mortgage, Cards, Unsecured Loans, Investment, SME & Insurance
• Primary point of contact between the cluster and the senior management team of the Bank
• Provide leadership and guidance to the branches, develop and implement strategies that enable each component of the cluster to achieve their goals. This involves fostering a collaborative work environment, promoting effective communication, and cultivating cohesive teamwork among the different units
• Monitor the performance of the branches (financial, operational and customer service) within their cluster while establishing appropriate metrics and benchmarks to assess the efficiency and effectiveness of each branch and identify areas for improvement
• Seek out opportunities for innovation, process optimization, and cost savings by reviewing best practices, industry trends, and market conditions
• Participate in strategic planning and decision-making processes, providing valuable insights and recommendations based on their understanding of the cluster's operations and market dynamics

Managerial (team/group responsibilities)

• Foster a culture of continuous learning and knowledge sharing among the branches, promoting the exchange of ideas and experiences that lead to enhanced operational performance
• Build talents through optimal resourcing, capacity planning, succession planning and effective engagements
• Work with cross functional departments to ensure alignment in lending direction and continuous feedback loop on business opportunities and risk areas to avoid

Organizational (organizational responsibilities)

• including Strategic Cost Management and Financial Goals Responsible for our franchise, put HLBB’s long term interests ahead of short-term gains Collaborate strategically with Management teams of other business segments and sales channels to solicit high net worth referral, upgrade and business opportunity

Education/Qualification

• Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized university.

Experience/Requirements

• At least 10 - 15 years of experience in FI (Banking, Insurance or Investment) with strong understanding on Retail Banking, Wealth, SME and Asset Management products
• At least 6-8 years of experience in people management
• Strong track record in spearheading and executing sales strategies

About Hong Leong Bank

About Hong Leong Bank We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Hong Leong Bank (“HLB”) stands proudly as a leading financial services institution based in Malaysia, providing a wide range of comprehensive and innovative financial solutions across the region. These services are delivered through both digital and traditional means, via online and mobile banking, as well as our digital branch concept to provide customers with an efficient and seamless experience aided by technology. As the service and financial landscape changes rapidly with the ever-increasing use of technology, staying attuned to customers needs and desires becomes even more critical to HLB’s operations. To stay ahead of these dynamic changes, the Bank has adopted the approach of reimagining banking by embedding digital considerations and customer centricity in every aspect of our operations, from products and services as well as customer care and engagement. HLB’s ethos of being Digital-At-The-Core powered by customers-at-the-forefront will continue to lead us to innovate offerings in line with our aspiration of being a highly digital and innovative financial services organization.