Club Lounge Manager (171802)

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center,Traders Hotel by Shangri-Lais looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department : Front Office
Reports To : Rooms Division Manager

Job Summary:

The Club Lounge Manager is responsible for overseeing the daily operations of the club lounge, ensuring a premium and exclusive experience for guests. This role focuses on delivering personalized service, managing a high-performing team, and maintaining the lounge’s ambience and quality standards.

Key Responsibilities:
• Provide personalized and attentive service to all club lounge guests.
• Oversee the day-to-day operations of the lounge, including food and beverage service, cleanliness, and guest engagement.
• Train and lead the team to deliver exceptional service and maintain high standards.
• Handle guest feedback and address any concerns to ensure satisfaction.
• Collaborate with departments to cater to special guest requests and maintain seamless service.
• Monitor inventory and manage operational costs to align with the budget.

Qualifications:
• Previous experience in hospitality or food & beverage management, ideally in a premium setting.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Commitment to providing personalized and memorable guest experiences.