Club Lounge Associate

Renaissance Hotels; Kuala Lumpur; On-site; MYR 24,000 - 30,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur seeks a Guest Experience Expert to provide exceptional service and contribute to memorable guest stays. Responsibilities include addressing guest requests, processing operational needs, and ensuring professionalism. Candidates should have a high school diploma and the ability to work hands-on in a dynamic environment. This role offers the chance to be part of a renowned brand with opportunities for growth.

Qualifications

• Must provide a memorable and unique guest experience.
• Ability to follow company policies and maintain professionalism.
• Being on your feet and hands-on with various operational tasks.

Responsibilities

• Deliver a wide range of services for a smooth guest stay.
• Process operational needs and address guest requests.
• Maintain confidentiality and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Unlock job insights

Salary match Number of applicants Skills match

Hotel & Accommodation Services 101-1,000 employees

Here’s To Your Journey with Renaissance Kuala Lumpur Hotel

Renaissance Hotels is one of Marriott International’s 30 renowned hotel brands.

As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer comitted to hirng a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Here’s To Your Journey with Renaissance Kuala Lumpur Hotel

Renaissance Hotels is one of Marriott International’s 30 renowned hotel brands.

As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer comitted to hirng a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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