Club InterContinental Assistant (Club Lounge)

InterContinental 62s Group plc; Kampung Cendana; On-site; MYR 47,000 - 74,000; Full time

Job summary

InterContinental Hotels Group (IHG) in Kuala Lumpur seeks a guest-focused hospitality professional to excel at the Club Reception, ensuring personalized recognition and seamless check-in and check-out experiences.

You will memorise guest preferences, communicate effectively with guests and departments, and promote hotel facilities while maintaining high standards of appearance and service.

Qualifications

• Fluency in English, written and spoken.
• Friendly and knowledgeable about IHG brand and F&B outlets.
• Excellent communication skills for guest interactions.
• Basic calculation skills used frequently.

Responsibilities

• Ensure guest satisfaction through personal recognition and prompt service.
• Greet and assist VIP guests and notable club members with courtesy and discretion.
• Memorise guest preferences and tailor room and service requests.
• Maintain dress code and uphold hotel policies during operations.
• Coordinate with other departments to ensure seamless service delivery.
• Perform receptionist duties at Club Reception and manage arrivals/departures, bills, and reports.
• Assist with stock, inventory, and general maintenance tasks as needed.

Skills

Fluency in English

Communication skills

Customer service mindset

Basic math/calculation

Job description

Your Day To Day

• Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure.


• Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP’s receive special recognition and service.


• Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc).


• Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour.


• Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order


• Liaises with other departments and necessary outside contractors to ensure excellent service delivery.


• Works as receptionist at Club Reception and fulfil all necessary tasks as mentioned in checklist (prepare arrivals, check bills of departing guests, room inspection, print and send out daily reports, order stock and maintenance inventory, etc).


• Follows the daily operation checklists in order to ensure smooth operation and complete your jobs in order to support your team.


• Own your kitchen – keep on top of supplies and equipment, and minimise waste.


• Be cleaner than clean – meet or exceed local cleanliness and hygiene laws.


• Promotes Inter-Hotel sales and in-house facilities (restaurant outlets, swimming pool, gym, SPA).


• Ensures that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene, correct uniforms and name badges as outlined in the staff handbook.


• Has ‘In the Know’ knowledge of the city to be able to offer suggestions if required.


• Ad-hoc duties – unexpected moments when we have to pull together to get a task done.


• May assist with other duties as assigned.


• Participate in IHG training programs for self-development


• Help with washing up and other kitchen duties when needed


• Give guests a better experience by helping with any queries or advice


• Take on other ad-hoc duties when the whole team needs to pull together


• Attends and participates in training sessions as scheduled

What We Need From You

• Fluency in English both written and verbal.


• Friendly and great knowledge about IHG brand and F&B outlet/ foods


• Communication skills are utilized a significant amount of time when interacting with clients and the guests.


• Basic calculation skills are used frequently.