IT Supervisor - Regent Kuala Lumpur (Pre-opening)

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 45,000 - 89,000; Full time

Job summary

Regent in Kuala Lumpur is seeking a capable candidate to supervise the Finance & Business Support Department in a full-service luxury hotel. You will ensure adherence to Regent Service Style and internal policies while providing professional support to hotel staff and guests.

The role requires a Diploma/IT qualification with 1–2 years in hotel IT, with fluent English and local language skills. You will assist in IT infrastructure and maintain high service standards.

Qualifications

• Diploma / higher education in Information Technology with 1-2 years in hotel information & technology, or an equivalent combination of education and work-related experience.
• Must speak local language(s) and fluent English.

Responsibilities

• Supervise Finance & Business Support Department in a luxury hotel.
• Ensure compliance with Regent Service Style and hotel policies.
• Assist with IT infrastructure and information systems as needed.

Skills

Fluent English

Local language proficiency

Education

Diploma / higher education in IT

Job description

Your day to day

• Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support.
• Set up and organize workstation with designated supplies, forms, and resource materials.
• Conduct periodic tests and inspections to ensure all departments are complying with required procedures.
• Identify training needs and recommend actions in order to resolve those needs.
• Report error system immediately to manager.

Financial Return

• Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional assistance and support.
• Set up and organize workstation with designated supplies, forms, and resource materials.
• Conduct periodic tests and inspections to ensure all departments are complying with required procedures.
• Identify training needs and recommend actions in order to resolve those needs.
• Report error system immediately to manager.

Guest Experience

• Build and maintain positive relationship with all internal customer and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectation.
• Create a positive hotel image in every interaction with internal and external customer.
• Adhere to hotel brand standards.
• Maintain a high level of product and service knowledge in order to explain and sell service and facilities to guests.
• Assists guests and escort them to location within the hotel at their request.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current hotel information to be able to provide information to guests.
• Implements Procedure which enhance the guest experience.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

Responsible Business

• Strict implementation of the Control Self-Assessment (CSA) and achieve 100% score in CSA Audit of Information & Technology category.
• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.
• Adheres to Intercontinental Hotels Group Corporate Code of Conduct, Employee Handbook and Hotel policies.
• Demonstrates an understanding of competitions major strength and weakness.
• Establishes and interprets key performance indicator to manage the business, consistently takes into accounts financial implications of business decision and recommendations.
• Has a broad knowledge of how the business is run, focuses on the major factor necessary to ensure that the business is successful and profitable.
• In implementing acceptable accounting practices and procedures in compliance with IHG policies and procedures, government regulation and generally accepted accounting practices and as affected by local conditions.
• Maintain documents for audits of hotel account in compliance with IHG policies and procedures.
• Perform other duties as assigned.

Accountabilities

This is a supervisory job in Finance & Business Support Department in a full service, luxury, or resort hotel.

What We Need From You

Diploma / higher education qualification / equivalent in Information & Technology with 1-2 years in hotel information & technology, or an equivalent combination of education and work-related experience. Must speak local language(s) and fluent English.

How do I deliver this?

At Regent, we want you to be your best every day. You can show this by delivering our Regent Service Style and living our Regent People Attributes to enable uplifting experience.

Regent Brand Service Style

• Delivering a harmonious flow - At Regent, we deliver an uninterrupted flow of natural calm to our guests. We do this by removing tension and friction creating a sense of total serenity.
• Acting with thoughtful kindness - At Regent, we’re gracious hosts considerate, generous, kind and above all thoughtful. We do things without being asked. Our service comes from the heart. Our instinctive personality and flair always shine through.
• Curating decadent moments - As Regent, we create moments of awe -whether large or small these touches of discreet opulence inspire our guests. We do this through our knowhow, as real connoisseurs. We do this through our knowledge of guests, as real people.

Regent People Attributes

• Anticipative - Think on your feet. Use initiative & intuition. Work in a harmonious flow.
• Discreet and Detailed - Strong attention to detail. Act on knowledge to provide personalised and meaningful moments. Respectful of privacy and boundaries.
• Thoughtful and Kind - Genuine and warm. Service from the heart.
• Quietly Proud - Humble service. Proud of Regent’s heritage. Self-assured but never arrogant. Committed & dedicated.
• Elegant and Engaging - Well mannered. Sense of charm and style. Understanding & sensitive.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.