Club General Manager

Celebrityfitness; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent fitness brand in Kuala Lumpur seeks a Club General Manager to enhance membership and revenue. The optimal candidate should have at least 3 years of management experience and demonstrate strong leadership and customer service skills. Responsibilities include team management, strategic planning, and community engagement. This role offers competitive perks such as membership access, personal training discounts, and health coverage.

Benefits

Exclusive Tri-brand gym membership access

Discounted Personal Training sessions

Staff family plan

Health and medical coverage

Annual leave

Birthday leave

Qualifications

• At least 3 years of experience managing a team.
• Track record of smashing revenue goals.
• Passion for health and fitness.

Responsibilities

• Grow club’s membership, revenue, and profits through exceptional service.
• Manage and motivate the Sales, Fitness, and Front of House crews.
• Scout and retain top talent for the club.
• Plan and execute business strategies to meet revenue targets.
• Maintain high brand standards.
• Engage with local communities and host events.

Skills

Leadership Skills

Strong Communication

Problem-Solving

Customer Focus

Team Player

Adaptability

Positive Attitude

Job description

Are you results-focused, thrive in a fast-paced environment, and have a passion for fitness? Do you love wowing members with exceptional customer service? If so, we want you as a Club General Manager!

We’re the most established fitness brand in Malaysia and part of the Evolution Wellness group, operating 5 fitness brands with a total of 36 clubs in Malaysia. We're all about continuous training and development for our crew. We believe in learning and growing every day, loving what we do, and pushing ourselves to get better. We value attitude, ethics, and a willingness to learn more than just qualifications.

At Evolution Wellness, we’re committed to growing our future leaders. As a Club General Manager, you’ll embody our Leadership Philosophy, leading from the front and promoting continuous improvement. You’ll praise people for doing things right and empower our teams every day.

As a Club General Manager, you’ll be responsible for growing the club’s membership, revenue, and profits through top-notch service. You’ll manage and motivate the Sales, Fitness, and Front of House crews to deliver the best member experience. Your key responsibilities will include:

• Talent Scout:Find, recruit, and keep top talent for your club. Make sure your team is full of superstars!
• Coach and Mentor:Help your team hit their goals and shine. Be the mentor they look up to.
• Member Experience Guru:Make sure every member and guest has an amazing experience every time they walk through the door.
• Business Whiz:Plan and execute business strategies to hit revenue targets and boost profits.
• Budget Boss:Keep an eye on the numbers and make sure we’re meeting our monthly and yearly targets.
• Standards Keeper:Maintain our high brand standards and ensure the club looks and runs great.
• Community Connector:Get involved with local communities and organizations. Host events that promote fitness, health, and wellbeing.

If you're all about health and fitness, love the hustle of a dynamic environment, and have at least 3 years of experience managing a team with a track record of smashing revenue goals, we want to chat with you. Ideal candidates will have:

• Leadership Skills:Ability to lead and hype up team.
• Strong Communication:Top-notch verbal and written communication skills.
• Problem-Solving:Skill in handling complaints and solving issues smoothly.
• Customer Focus:A dedication to wowing our members with exceptional service.
• Team Player:Ability to work well with others.
• Adaptability:Flexibility to roll with the changes and adapt to new situations.
• Positive Attitude:A friendly and approachable vibe that makes members feel welcome.
• Exclusive Tri-brand gym membership access
• Discounted Personal Training sessions
• Staff family plan
• Health and medical coverage
• Annual leave
• Birthday leave

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