Cloud And Infrastructure Engineer, Enterprise Team (Server Engineer) -24/7 Shift

Doherty IT Solutions; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking enthusiastic engineers for their Enterprise Services Team. This highly technical role involves providing 24/7 support across multiple technologies including Microsoft Windows Server, Networking, and Microsoft Cloud services. Candidates should have a minimum of 3 years of server administration experience and strong problem-solving skills. This role offers a competitive salary, performance-related bonus, and hybrid working conditions.

Benefits

Competitive salary plus performance-related bonus

Hybrid working

Wide range of company benefits

Day off on your birthday

Company funded exams

Qualifications

• At least 3 years experience in a server admin role.
• Strong analytical and problem-solving skills.
• Excellent customer-facing and interpersonal skills.

Responsibilities

• Supporting large enterprise customers with service tickets.
• Dealing with multiple technologies including Wintel, AD, Exchange, Cloud.
• Direct contact with customers and 3rd party vendors when needed.

Skills

Microsoft Windows Server operating systems

Networking

Microsoft cloud services (Azure/M365)

Active Directory

ITIL principles

Tools

RMM tools (N-Central, Kaseya, LabTech)

Hyper V/VMware

Microsoft Exchange

Microsoft Intune

Job description

About Doherty Associates

Doherty Associates (DA) has delivered IT solutions for over 30 years to clients in professional and financial services, including private equity, venture capital, and legal firms. We are a Microsoft Gold Partner with four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and ISO27001 & ISO9001 accredited. We are a pioneering organisation delivering transformations and managed services, expanding our global managed services function with additional roles in our service desk across London and Kuala Lumpur.

About the Role

We are looking for enthusiastic, customer focused engineers to be part of our Enterprise Services Team based in Kuala Lumpur, Malaysia. This is a highly technical role that will require you to be proficient in different technologies as you will be exposed to the full IT landscape and not just a subset of the technology. You will be part of a mature 24/7 operation with deep technical skills in many different areas. You will work closely with our colleagues in London and other locations to provide quality 24/7 support to our diverse range of clients.

Responsibilities

The role will involve supporting large enterprise customers by dealing with service tickets from a variety of sources at any time of the day. You will be supporting multiple technologies which include Wintel, AD, Exchange, Cloud (Azure/O365), Networking, end user escalations and security related incidents. Where required, you will be in direct contact with the customer as well as 3rd party vendors at any time of the day.

Office hours: Shift work required to cover a 24/7 operation via 12-hour shift patterns on a rotational basis. This includes working on public holidays when it falls on your shift (Overtime provided). You will be required to work every alternate weekend on a 2-2-3 pattern. (Shift allowance provided)

Location: Kuala Lumpur, Malaysia.

Skills and experience

Must have:

• At least 3 years experience in a server admin role
• Strong working knowledge of Microsoft Windows Server operating systems
• Understanding of Networking and experience around UTM devices, routers and switches
• Experience of working with Microsoft cloud services (Azure/M365)
• Working knowledge of Active Directory, DHCP, DNS, GPO
• Working knowledge of fundamental ITIL principals

Nice to have:

• Previous MSP experience supporting multiple customers or a large Enterprise account
• Any experience with RMM tools such as N-Central, Kaseya or LabTech
• MCM(SCCM) - patch management, app packaging and deployment
• Security related incidents
• Server virtualisation – Hyper V/VMware ideally in a clustered setup
• Microsoft Exchange in an on-prem clustered environment
• Microsoft Intune
• Any Microsoft or security related training/certifications (held or pending)

About the person

• Very good spoken and written English
• A proactive, ‘can do’ attitude
• Strong analytical and problem-solving skills
• Ability to work under pressure
• Excellent customer-facing and interpersonal skills
• A team player who is able to develop and foster inclusive and collaborative working relationships

Why work at Doherty?

• Competitive salary plus performance related bonus
• Hybrid working (mix of primarily working from home / Kuala Lumpur office)
• Wide range of Company benefits
• Day off on your birthday
• Be part of an award winning technical team
• Company funded exams including an incentive pay out for successful completion
• Medical benefits are provided and parking is claimable