Clinical Trial Payment Specialist

Roche; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global healthcare company is looking for a Clinical Trial Payment Specialist in Petaling Jaya, Malaysia. The candidate will manage all site payment activities related to clinical studies, ensuring compliance and effective communication across stakeholders. The ideal candidate has at least 2 years of experience in finance or administration, strong analytic and communication skills, and familiarity with systems such as SAP and MyBuy. This position offers a dynamic work environment focused on innovative healthcare solutions.

Qualifications

• At least 2 years of experience in a similar role in a financial or administrative area.
• 1 to 2 years of experience in the pharmaceutical industry is an advantage.
• Strong communication skills in English (written and spoken) are essential.

Responsibilities

• Ensure the necessary information is recorded in Roche systems.
• Generate necessary reports to consolidate a payment proposal.
• Manage payments to the Research Centers through Roche systems.

Skills

Analysis

Problem-solving

Payment management

Communication

Teamwork

Education

Technical/University Degree in Business Administration and Accounting

Tools

SAP

MyBuy

Veeva

MS Office

Job description

Overview

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Clinical Trial Payment Specialist will be responsible for facilitating all site payment activities related to Roche clinical studies, while ensuring compliance with country-specific regulations. This role requires a problem-solver who can achieve accurate and timely results while positively influencing others to meet objectives and milestones. The specialist will manage and triage escalations related to clinical trial payments, ensuring swift resolution and clear communication across stakeholders. They will also collaborate closely with cross-functional teams, such as Finance, Procurement, and Clinical Operations, to ensure alignment on payment timelines, reconciliation, and issue resolution. Proficiency in maintaining the accuracy of site payments through Roche database systems, such as SAP, MyBuy, and Veeva, is essential. The ability to work independently with minimal supervision will also be crucial in fulfilling these responsibilities.

Responsibilities

• Ensure the necessary information is recorded in Roche systems, e.g. SAP, MyBuy and Veeva to generate corresponding payment proposals and/or reports.
• Generate the necessary reports to consolidate a payment proposal per Research Center, according to Clinical Trial Agreements and appropriate timelines.
• Manage payments to the Research Centers through the applicable Roche systems.
• Perform payment reconciliation as needed, and assist the Research Centers in case of payment issues.
• Provide requested site related payment information (i.e. verification of payments, site communication) to respective countries for financial oversight purposes.
• Respond to audit inquiries and requests if applicable.
• Make recommendations regarding new and innovative solutions for payment processes, forecasts, and resources that could increase the accuracy, efficiency, and productivity of the process.
• Train new resources joining the team on payment processes.
• Maintain the data in systems.
• Update and maintain the vendor and contract information in order to process payments
• Update and maintain study status and forecast information in the Roche systems
• Ensure the accuracy of site payments
• Setting up Clinical Trial Purchase Requisition and manage them E2E
• Drive resolution of payment related issues and contribute to problem resolution
• Participate in Stakeholder meetings as a subject matter expert and point of contact
• Calculate and distribute key performance indicators (KPIs) related to payment processes, ensuring transparency and accountability across stakeholders.

Who you are

• High capacity in analysis, planning, problem-solving, and payment management.
• Prioritization skills to focus on results and meet deadlines.
• Effective teamwork with commitment and proactivity.
• Excellent communication skills, including the ability to present opinions clearly, ask questions, request clarifications, communicate facts objectively, question when required, and follow up on problems until resolution; ability to present clear messages from complex data/information at all levels of the organization.
• Proven interpersonal and collaboration skills, fostering trust, influencing others, and engaging effectively with colleagues and stakeholders both internal and external to Roche.

Further requirements

• At least 2 years of experience in a similar role in a financial or administrative area.
• 1 to 2 years of experience in the pharmaceutical industry is an advance.
• Technical/University Degree in Business Administration and Accounting is an advance.
• Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.
• Strong sense of accountability and prioritization
• Strong interpersonal skills, collaboration, and influencing skills, and ability to build trusting and productive relationships
• Ability to navigate through a complex, broad, and diverse organization and can liaise effectively with different organizations
• You bring the following qualifications:
• ○ MS Office system knowledge
• ○ High attention to details
• ○ Ability to communicate clearly and accurately
• This role has 3 positions available.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.