Clinical Specialist, ROSA

Zimmer GmbH; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Une entreprise leader dans le secteur des dispositifs médicaux recherche un Clinical Specialist pour le système ROSA. Ce rôle implique un soutien clinique, une gestion des comptes, et la formation des équipes chirurgicales avec des opportunités de déplacements fréquents (jusqu'à 80%). Les candidats doivent avoir un diplôme en ingénierie ou en sciences et plusieurs années d'expérience en ventes cliniques, de préférence en orthopédie.

Qualifications

• Minimum de 6 à 8 ans d'expérience en vente clinique ou 5 ans en vente d'orthopédie.
• Expérience avec le support clinique en salle d'opération recommandée.
• Expérience antérieure avec la robotique est un avantage.

Responsibilities

• Fournir un soutien clinique et gérer les comptes pour le système ROSA.
• Former et éduquer les équipes chirurgicales sur le système ROSA.
• Interagir avec les équipes de vente pour augmenter le volume des procédures.

Skills

Communication

Interpersonal Skills

Presentation Skills

Education

B.Sc. or M.Sc. in Engineering or Science

Nursing background

Job description

What You Can Expect

The ROSA Clinical Specialist provides, clinical support, and account management for the ROSA^TM system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA^TM system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSA^TM users and facilitate ROSA^TM product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSA^TM stakeholders
• Works closely with ZBI Coordinator – ROSA^TM to ensure Med-Ed programs are executed flawlessly

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed

Your Background

• B.Sc. or M.Sc. in Engineering or Science or Nursing background
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems

Travel Expectations

• Up to 80%; as and when required