Clinical Specialist, Joint Replacement

Stryker Group; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in medical devices is seeking a dedicated individual for the role of Clinical Specialist to support surgical teams. This position involves providing technical consultation during surgeries, managing inventory, and training staff on product usage. The ideal candidate will hold a relevant degree in Nursing and have experience in operating theatre settings, showcasing strong communication and interpersonal skills.

Qualifications

• Bachelor's Degree or Diploma required in Nursing or related field.
• Experience in nursing or operating theatre support.

Responsibilities

• Provide technical support for surgical cases and assist in product usage.
• Document product issues and manage inventory effectively.
• Conduct product training for colleagues and clients.

Skills

Good communication skills

Interpersonal skills

Product knowledge

Technical proficiency

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences

Job description

What You Will Do:

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

What You Need:

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders