Clinical Application Specialist

LAC Medical Supplies; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading medical supplies company is seeking an Application Specialist, PACS & Radiology AI to support clinical implementations and optimize medical imaging informatics solutions. The ideal candidate will have a radiography background and strong communication skills, facilitating smooth adoption and user satisfaction across healthcare settings.

Qualifications

• Clinical experience in a radiology environment preferred.
• Familiarity with medical imaging workflows is advantageous.
• Self-driven, independent, and able to manage multiple tasks.

Responsibilities

• Conduct on-site and remote clinical application training.
• Assist in pre- and post-sales activities, including product demos.
• Troubleshoot application-related issues and liaise with support.

Skills

Communication

Training

Interpersonal Skills

IT Aptitude

Education

Diploma or Bachelor's Degree in Radiography, Medical Imaging, or a related field

Tools

PACS/RIS systems

Diagnostic imaging software

Job description

Role Summary

The Application Specialist, PACS & Radiology AI is responsible for supporting the clinical implementation, training, and optimization of medical imaging informatics solutions including PACS, AI-based diagnostic tools and related applications. This role serves as a key liaison between end-users and internal teams, ensuring smooth adoption and continued satisfaction with our solutions. Ideal candidates will have a radiology background—such as a radiographer—with strong IT aptitude, communication skills, and a passion for driving digital transformation in healthcare.

Job Description

• Conduct on-site and remote clinical application training for radiology staff to ensure effective use of PACS, AI-assisted diagnostic tools, and associated systems.
• Assist in pre- and post-sales activities including product demos, user workflow assessment and solution customization to align with clinical practices.
• Collaborate with customers during system implementation to ensure a smooth transition and optimize workflows.
• Troubleshoot application-related issues and liaise with technical support and service engineers to resolve customer concerns promptly.
• Gather and report user feedback for product improvement and enhancement, including insights on workflow, usability, and competitive features.
• Participate in industry events, exhibitions, workshops, and user group meetings to showcase company’s digital health offerings.
• Provide ongoing customer support, system usage optimization, and refresher training as needed.
• Maintain clinical and technical knowledge through regular training, reading, and participation in vendor-provided programs.
• Work closely with account managers and project teams to ensure high levels of customer satisfaction and successful solution adoption.
• Perform other duties assigned by management in line with business needs.

Qualifications / Requirements

• Diploma or Bachelor's Degree in Radiography, Medical Imaging, or a related field.
• Clinical experience in a radiology environment (hospital or imaging center) is highly preferred.
• Familiarity with medical imaging workflows, PACS/RIS systems, or diagnostic imaging software is a strong advantage.
• Passionate about healthcare IT and willing to develop technical skills in PACS, AI and enterprise imaging.
• Strong communication, training, and interpersonal skills.
• Self-driven, independent, and able to manage multiple tasks under pressure.
• Willing to travel and possess own transport.
• Fresh graduates with radiography background and strong interest in medical IT are encouraged to apply.
• Work location - Southern region. Frequent travel within the assigned region is expected.