Clinic Operations Associate (Weekend Part-time)

ALLIANCE HEALTHCARE GROUP LIMITED; Pasir Panjang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A healthcare organization in Pasir Panjang seeks a responsible individual for its telemedicine team. The role involves daily operations including medication packing, coordinating deliveries, and assisting doctors with patient inquiries. Candidates should possess strong communication skills and be self-motivated. A commitment to excellent patient service and proficiency in digital tools are necessary. The salary is $13 per hour with a requirement to work weekends and public holidays.

Qualifications

• Self-motivated with the ability to work independently and collaboratively.
• Meticulous and well-organised, committed to delivering excellent patient service.
• Proficient in basic computer applications.

Responsibilities

• Perform daily operational tasks, including packing medications and deliveries.
• Coordinate with the contact center, doctors, and delivery partners.
• Manage inventory, including replenishment and stock control.
• Assist telemedicine doctors with patient inquiries.
• Handle patient feedback and service recovery as needed.
• Submit claims accurately to relevant agencies.

Skills

Good communication and interpersonal skills

Self-motivated and able to work independently

Ability to work on weekends and public holidays

Tools

Basic computer applications

Digital tools

Job description

We are looking for a passionate and responsible individual to join our telemedicine team in supporting the digital transformation of healthcare. In this role, you will be part of a dynamic operations team focused on ensuring a seamless experience for our telemedicine patients.

Location: Clementi 325

Pay Rate: $13/h

Responsibilities

• Perform daily operational tasks, including accurate packing of prescribed medications and arranging timely deliveries to patients
• Coordinate closely with the contact centre, doctors, operations team, and delivery partners to ensure smooth fulfilment
• Manage medication and consumables inventory, including replenishment and stock control
• Assist telemedicine doctors with patient enquiries
• Handle patient feedback and provide service recovery when required
• Submit claims to government agencies and corporate partners accurately and on time
• Contribute to improving clinic processes and maintaining SOP documentation
• Provide training and ongoing support to the team as needed
• Perform any other ad-hoc duties as assigned

Requirements

• Able to work on weekends and public holidays in accordance with clinic operating hours (Dispensing hours are 8am - 10pm)

• Self-motivated, with the ability to work independently and collaboratively in a team

• Meticulous, well-organised, and committed to delivering excellent patient service

• Good communication and interpersonal skills

• Proficient in basic computer applications and comfortable with digital tools

Only shortlisted candidates will be notified

For more information, visit https://www.heyally.com/ and https://alliancehealthcare.com.sg/