Clients Account Manager

SB Plus Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent management firm in Kuala Lumpur is seeking a Clients Account Manager (Mandarin Speaking/Writing). The role involves managing client interactions, enhancing customer satisfaction, and supporting the sales team. The ideal candidate possesses strong organizational skills, proven customer service experience, and proficiency in English, Mandarin, and Malay. Join a dynamic team and contribute to business growth through effective communication and problem-solving.

Qualifications

• Proven experience in customer service, sales support, or administrative roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent language skills in English, Mandarin, and Malay.

Responsibilities

• Handle client inquiries, issues, and complaints promptly and professionally.
• Develop content for the Investor Club and manage community initiatives.
• Prepare accurate Investor Rental Return Reports and related documentation.

Skills

Customer service experience

Sales support

Organizational skills

Problem solving

Multitasking

Communication in English

Communication in Mandarin

Communication in Malay

Tools

Microsoft Office Suite

Job description

Overview

We’re hiring a Clients Account Manager (Mandarin Speaking/Writing) to support the sales team by handling and managing customer interactions, and ensuring smooth coordination between departments. This role requires excellent communication, organization, and problem solving skills to enhance customer satisfaction and support business growth.

Location: Jalan Ipoh, Kuala Lumpur

Job Responsibilities

• Client Relations & Issue Resolution
  • Handle client inquiries, issues, and complaints promptly and professionally.
  • Coordinate with relevant departments to resolve matters effectively and ensure client satisfaction.
  • Provide feedback and recommendations to improve internal SOPs and service efficiency.
  • Liaise with property investors and developers to maintain strong business relationships.
• Community & Engagement Management
  • Develop and manage content for the Investor Club and other community initiatives.
  • Conduct market research to identify short-stay potential and investment opportunities.
  • Generate ROI reports and share performance updates with investors.
  • Plan and send festive greetings, appreciation gifts, and other engagement activities to strengthen client relationships.
• Reporting & Analysis
  • Prepare accurate and timely Investor Rental Return Reports and related documentation.
  • Support management with data and insights to enhance investor experience and portfolio performance.

Qualifications & Requirements

• Proven experience in customer service, sales support, or administrative roles.
• Strong organizational and multitasking skills with attention to detail.
• Excellent language skills in English, Mandarin and Malay to ensure smooth communication with clients and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and basic bookkeeping.
• Ability to work in a fast-paced environment and handle customer interactions professionally.