Client Technology Senior Production and Risk Services analyst

Job Summary

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies experience and seasoned knowledge, skills, and practices to perform a variety of assignments.

Job Description

What is the opportunity?

The Production & Risk Services group is looking for a Client Technology Production and Risk Services analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank.

The overall group is responsible for:

• Supporting various applications in the Client Technology portfolio
• Building tooling to automate monitoring, deployment and our capability to employ DevOps and CI/CD capabilities.
• Offering technical expertise and support across the entire portfolio of applications
• Managing requests to implement normal/emergency changes, releases and capacity planning.
• Coordinating disaster recovery, planning and execution. Updating internal config management and risk systems.

What will you do?

• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancements with internal development and external vendors.
• Work closely and integrate with the CTB (Change the Bank) team to engage in collaborative agile based development.
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating documentation in Confluence runbooks.
• Responsibilities include rotational weekend release work + checks.

Mission Statement

Delivery of best-in-class service by providing maximum level of system stability of production environments, reducing cost of application support through efficiency and automation, front-to-back problem and capacity management, and mitigation of risk.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software.

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-02-28

Application Deadline: 2025-04-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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