Client Technology Production and Risk Services analyst

RBC; Putrajaya; On-site; USD 30,000 - 50,000; Full time

Job summary

RBC is seeking a Client Technology Production and Risk Services analyst to support complex applications within its growing team. This full-time role involves providing user support, managing releases, and collaborating with technical partners. The goal is to ensure system stability and enhance operational efficiency.

Qualifications

• Strong written and verbal communication skills.
• Experience in enterprise applications and systems software support.

Responsibilities

• Provide user-facing front office production support for local and remote users.
• Manage releases and coordinate bug fixes with internal teams.
• Create documentation and runbooks in Confluence.

Skills

Computer Operations

Customer Service

IT Infrastructure

Interpersonal Skills

System Operations

System Applications

Job description

Job Summary

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. Applies comprehensive knowledge, skills, and practices to perform assignments effectively.

Job Description

What is the opportunity?

The Production & Risk Services group is seeking a Client Technology Production and Risk Services analyst to support and drive operations of complex Client Technology applications. This is an exciting opportunity to join a rapidly growing team supporting a stable yet expanding business at a major North American Bank.

The group is responsible for:

1. Supporting various applications within the Client Technology portfolio.
2. Building tooling to automate monitoring, deployment, and enhancing DevOps and CI/CD capabilities.
3. Providing technical expertise and support across the application portfolio.
4. Managing requests for normal and emergency changes, releases, and capacity planning.
5. Coordinating disaster recovery planning and execution, and updating internal configuration management and risk systems.

What will you do?

You will:

1. Provide user-facing front office production support for local and remote users across multiple platforms.
2. Manage releases and coordinate bug fixes and enhancements with internal development teams and external vendors.
3. Collaborate closely with the Change the Bank (CTB) team for agile development initiatives.
4. Engage with technical partners and stakeholders to ensure stability in the production environment.
5. Create documentation and runbooks in Confluence, leveraging strong written and verbal communication skills.
6. Participate in rotational weekend release work and checks.

Delivery Mission Statement

Deliver best-in-class service by ensuring maximum system stability, reducing support costs through automation and efficiency, managing problems and capacity proactively, and mitigating risks.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, IT Infrastructure, Interpersonal Skills, SOPs, System Operations, System Applications, Systems Software

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-22

Application Deadline: 2025-06-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

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