Client Success Representative APAC (Remote, Contract)

INFUSE; Subang Jaya; Remote; MYR 100,000 - 150,000; Full time

Job summary

Join a leading company as a Client Success Specialist, where you'll enhance client experiences and contribute to our success. This dynamic role involves managing relationships, ensuring timely solutions, and supporting clients across various industries. Be part of a supportive workplace that values your contributions and fosters professional growth.

Qualifications

• Proven experience in managing client relationships, preferably in hospitality or sales.
• Strong communication and interpersonal skills.
• Ability to manage priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress of initiatives to stakeholders.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may then invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to determine if you are a good fit for the team.
3. Next, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without meeting them face-to-face or via Zoom. You will be invited to a live meeting or Zoom session to meet our INFUSE team.
4. Finally, it’s decision time! If you remain excited about joining INFUSE and we find you suitable, we will discuss your offer. We ensure you have the opportunity to speak with us live before any offer is made, as we consider our team members our family and want you to feel welcomed.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

Position Overview: Client Success Specialist

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team. Your efforts will directly contribute to our clients' satisfaction and our company's success. This role offers professional growth and the opportunity to work across various industries, making each day unique. INFUSE is known for valuing employee satisfaction and creating a supportive workplace where everyone feels valued and connected. Join us to be part of a community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities:

1. Build and maintain strong, long-lasting client relationships.
2. Ensure the timely and successful delivery of solutions according to client needs and objectives.
3. Communicate progress of initiatives to internal and external stakeholders.
4. Identify and develop opportunities within the territory and collaborate with sales teams to achieve growth.
5. Assist with challenging client requests or issue escalations as needed.
6. Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements:

1. Proven experience in managing client relationships, preferably in fields like hospitality, client success, or sales.
2. Strong communication and interpersonal skills.
3. Ability to handle various tasks with attention to detail and manage priorities effectively in a fast-paced environment.
4. Empathy and understanding of client needs with the ability to address them effectively.
5. Proactive problem-solving skills.

If you're passionate about building relationships and delivering excellent client service, we encourage you to apply. Join INFUSE and embark on a rewarding career where your contributions are valued. Submit your application today!