Client Success Representative APAC (Remote, Contract)

INFUSE; Seberang Perai; Remote; MYR 100,000 - 150,000; Full time

Job summary

INFUSE is seeking a Client Success Specialist to enhance client experiences and contribute to company success. This role involves relationship management, ensuring solution delivery, and collaborating with sales teams. Join a supportive community where your contributions are valued and where you can grow professionally.

Qualifications

• Proven experience managing client relationships in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs.
• Assist with challenging client requests or issue escalations.

Skills

Communication

Interpersonal Skills

Problem Solving

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may invite you to submit a video interview for review by the hiring manager. This may be followed by a test or short project to assess your fit for the team.
3. Next, you will be invited to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc., and we never hire anyone without a face-to-face meeting or via Zoom. You will be invited to a live meeting or Zoom session with our INFUSE team.
4. Finally, if you are still interested and we find a good match, we will discuss your offer. We do not make offers without a live conversation first. We consider our team members as family, and we want you to feel welcomed and comfortable.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact client satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates successes and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients' businesses.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of initiatives to internal and external stakeholders.
• Identify and develop opportunities within the territory and collaborate with sales teams to ensure growth.
• Assist with challenging client requests or issue escalations.
• Provide administrative and operational support, such as data entry, updating systems, or managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to detail in a fast-paced environment.
• Empathetic understanding of client needs and effective problem-solving skills.

p>If you're passionate about building meaningful relationships and delivering top-tier client experiences, we want to hear from you. Apply now to start a rewarding career with INFUSE, where your contributions are valued. Join a team that enjoys making a difference. Submit your application today!