Client Success Manager

Rystad Energy; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global energy intelligence company is seeking a Client Success Manager in Kuala Lumpur. The successful candidate will foster client relationships, manage the customer lifecycle, and develop strategies for client retention and growth. Ideal candidates will have a strong background in customer success within the energy sector and excellent interpersonal skills.

Qualifications

• At least three years of experience in Energy, Finance, SaaS, or Consulting.
• Proven knowledge of Energy markets is essential.
• Understanding of valuation models and economic analysis is highly desirable.

Responsibilities

• Manage the entire customer lifecycle, including onboarding and product training.
• Identify upsell opportunities and initiatives to grow the user base.
• Build and maintain strong relationships with key stakeholders.

Skills

Customer Success

Business Analysis

Networking

Communication

Interpersonal Skills

Collaboration

Education

Bachelor’s degree

Tools

CRM platforms

Power BI

Microsoft Office

Job description

About Rystad Energy

Rystad Energy is a leading global independent research and energy intelligence company dedicated to helping clients navigate the future of energy. By providing high-quality data and thought leadership, our international team empowers businesses, governments, and organizations to make well-informed decisions.

Our extensive portfolio of products and solutions covers all aspects of global energy fundamentals, including the oil and gas industry, renewables, clean technologies, supply chain, and power markets. Headquartered in Oslo, Norway, with a global network, our data, analysis, advisory, and education services give clients a competitive edge. For more information, visit www.rystadenergy.com.

The role

Our Southeast Asia Commercial team seeks a dynamic individual to join our Kuala Lumpur team as a Client Success Manager (CSM). The role involves fostering lasting client relationships and serving as a trusted advisor.

Ideal candidates will have proven experience in customer success and/or business analysis within the energy sector, with expertise in SaaS, strong commercial awareness, excellent networking skills, and the ability to understand customer needs.

You will develop and execute product-driven and segment-focused client retention and growth strategies, helping clients realize the full value of Rystad Energy’s databases and analytics. You will collaborate with teams such as marketing, product development, market research, and client training to drive engagement and expansion.

Key Responsibilities

1. Act as a trusted advisor by designing and delivering tailored engagement plans to maximize client value.
2. Manage the entire customer lifecycle, including onboarding, product training, and query resolution.
3. Track client usage and implement strategies to improve user adoption.
4. Identify upsell opportunities and initiatives to grow the user base and ensure contract renewals.
5. Build and maintain strong relationships with key stakeholders.
6. Serve as a conduit between clients and internal teams for feedback.
7. Develop a thorough understanding of Rystad products and identify areas for market share growth.
8. Provide support to your accounts and the global client portfolio.
9. Participate in industry events to promote Rystad Energy.
10. Maintain client data and interactions in the CRM system.

Skills & Attributes for success

• Bachelor’s degree required.
• At least three years of experience in Energy, Finance, SaaS, or Consulting.
• Proactive, self-motivated, with a strong interest in client-facing roles.
• Excellent communication, presentation, and interpersonal skills.
• Willingness to travel as needed.
• Experience with large enterprise or global customers preferred.
• Passion for developing customer relationships and enabling success.
• Proven knowledge of Energy markets is essential.
• Understanding of valuation models and economic analysis is highly desirable.
• Experience with databases, CRM platforms, and Power BI is advantageous.
• Strong collaboration and teamwork skills across regions.
• Proficiency in Microsoft Office (PowerPoint and Excel).

Note: Only candidates with full working rights in Malaysia will be considered. We are not engaging recruitment agencies; please apply directly through our channels. Interviews will be conducted on a rolling basis, and the ad may be removed once the suitable candidate is found.