Client Success Manager

Intellect; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global leader in mental health benefits is seeking a Client Success Manager to enhance client relationships and ensure successful project delivery. This role requires a blend of strategic consulting and account management, with opportunities for professional development and a supportive work environment. Enjoy generous leave policies, flexible arrangements, and a commitment to work-life balance as part of a team dedicated to wellbeing.

Benefits

Generous leave policy

Christmas week off

Birthday leave

Quarterly mental health days

Flexible work arrangements

Work-life balance

Medical coverage

Performance bonus

Development budget

Mental health support

Regular socials and communities

Qualifications

• 1-3 years of experience in a client success or similar customer-facing role.
• Track record of successful project delivery and account management.
• Familiarity with mental health benefits is a plus.

Responsibilities

• Manage the delivery of mental health benefits platform to clients.
• Act as the primary point of contact for key client accounts.
• Analyze data to measure success and identify areas for improvement.

Skills

Strategic thinking

Communication

Account management

Project management

Education

Bachelor's degree in Business

Job description

As a Client Success Manager, you will be an integral part of our Client Success team and responsible for the delivery of our mental health benefits platform to our key strategic and large client accounts. This is a high-touch role that requires complex project coordination and delivery, with a focus on delivering exceptional value to our clients. You will work with a small number of key accounts and be responsible for managing their mental health benefits program, building long-term relationships with clients, and helping to grow and expand our business. This role will be a blend of strategic consulting, project management, and account management, requiring a high degree of collaboration with internal stakeholders and external clients.

• Act as the primary point of contact for a small number of key strategic and large client accounts, building long-term relationships and ensuring their satisfaction with our mental health benefits platform.
• Own the delivery of our mental health benefits platform to clients, working closely with internal stakeholders to ensure projects are delivered on time, on budget, and to the highest quality standards.
• Collaborate with cross-functional teams, including sales, product, engineering, clinical, and design, to ensure the successful delivery of customised solutions that meet clients' specific needs
• Develop and execute a mental health benefits program that meets the unique needs of each client, drawing on your experience in management consulting to provide strategic advice and guidance.
• Manage the day-to-day relationship with clients, providing regular updates, conducting check-ins, and resolving issues as they arise.
• Develop a deep understanding of each client's business and use this knowledge to help drive adoption and usage of our mental health benefits platform.
• Collaborate with our internal product, engineering, and marketing teams to identify areas for improvement in our mental health benefits platform and drive innovation.
• Analyze data and metrics to measure the success of our mental health benefits program, identify areas for improvement, and develop insights that inform our product roadmap.

• 1-3 years of experience in a client success or similar customer-facing role

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• Experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

Why You’ll Love Working With Us:

• Global company– work in a diverse environment with people from nearly 20 countries
• Generous leave policy– time off to rest and recharge
• Christmas week off– company-wide break during Christmas, separate from annual leave
• Birthday leave– enjoy a day off on your birthday
• Quarterly mental health days– one day off every quarter to focus on your wellbeing
• Flexible work arrangements– work in a way that suits your lifestyle and goals
• Work-life balance– a culture that values personal time and long-term wellness
• Medical coverage– comprehensive insurance for peace of mind
• Performance bonus– high performance is recognised and rewarded
• Development budget- annual allowance to support your professional development
• Mental health support– premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socialsand communities– regular non-work events/activities to connect and have fun together