Client Solutions Manager

Nexxen; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

Nexxen is on the lookout for a Client Solutions Manager - Platforms to enhance client relationships and manage digital campaigns. This role requires a blend of leadership in strategy development and operational execution, alongside a strong understanding of digital media tools. The ideal candidate will have excellent negotiation skills, project management experience, and the ability to effectively communicate with both clients and internal teams.

Qualifications

• 3+ years in digital media planning or technology, knowledge in display advertising exchanges preferred.
• Strong skills in client engagement strategies and proposal building.
• Ability to manage high-profile client relationships.

Responsibilities

• Manage client relationships to achieve advertising targets and ensure campaign delivery.
• Develop unique client engagement strategies and lead business strategy.
• Educate clients on product features to enhance their business models.

Skills

Problem Solving

Analytical Skills

Communication Skills

Client Relationship Management

Project Management

Education

Bachelors in Mass Communication or related field

Tools

DSP

DMP

Analytical Suite

Job description

Who is Nexxen?

Flexible advertising, unified by data. Nexxen empowers advertisers, agencies, publishers and broadcasters around the world to utilize data and advanced TV in the ways that are most meaningful to them. Our flexible and unified technology stack comprises a demand-side platform (“DSP”) and supply-side platform (“SSP”), with the Nexxen Data Platform at its core. With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions.

Why join the Nexxen team?

With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.

Who is Nexxen (formerly known as Unruly/Amobee)?

One platform. Endless opportunities.

In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. We have the tools, expertise and ambition to empower our clients to take the future into their own hands. And not just our clients, but our employees too.

Why join the Nexxen (formerly known as Unruly/Amobee) team?

While we have a lot of technology to brag about, we win with our people. We embody the words, “I C.A.N.” each day, striving to be as

Innovative

Committed + Collaborative.

Authentic as possible, with

No ego.

Because we care not just about closing deals and hitting metrics, but about venturing together – with our clients and our peers – beyond the status quo and celebrating along the way.

What will I be doing?

Nexxen is seeking a Client Solutions Manager – Platforms (CSM) to join our rapidly growing team in Southeast Asia. Reporting to the Country Lead- Philippines, sales support to the Account Manager and Account Director to effectively manage and deliver client’s digital campaigns. You need to manage relationships between clients and Nexxen to ensure advertising targets are achieved or exceeded, and campaigns are delivered on-brief. You should also maintain an in-depth understanding of the Nexxen Product suite, as well as Ad Operations providing a consultative approach when dealing with clients. The CSM is a trusted technical consultant to our strategic clients and must be fluent in articulating technology and product capabilities to both business and technical audiences.

This position encompasses a wide range of responsibilities, including but not limited to:

• Maintain a superior level of client service that is aligned with company expectations.
• Develop unique client engagement strategies that build effectively relationship and assist Nexxen to stand out amongst competitors.
• Developing relationship to grow existing client spend and convert new clients to online from the identified vertical penetration.
• Effective pipeline management and satisfactory revenue forecast and achievement by weekly, monthly, and quarterly forecast.
• Lead business strategy and opportunity related to client brief.
• Makes decisions in consultation with Account Director and in line with team and company objectives.
• Coordinate accurate communication between the delivery team and the client(s) before, during and after campaign.
• Improve campaign performance through analytics and a deep understanding of the available levers internally as well as externally.
• Accurately identify customer requirements and expectations and adapt the client service strategy appropriately.
• Maintain effective inter-team relationships with stakeholders across the Products, Delivery and Solution teams to ensure effective communication is maintained across the business. Provide product, business, and technical knowledge in support of post sales activities to ensure customer success.
• Educate clients on how new and existing Nexxen product features and functionalities can contribute to their business models.
• Advocate product enhancement requests to internal Product Management and Engineering Teams.
• Develop Go to Market vertical business deck with deep understand on Nexxen products for new business development market.
  
  

What will I bring?

• Bachelors in Mass Communication, technology, analytical or quantitative discipline is preferred
• 3+ years of experience in digital media planning or equivalent technology or mobile specialist background
• Strong skills in building proposals and ability to meet multiple strict deadlines.
• Strong problem solving and analytical skills in answering client’s brief.
• Knowledgeable in DSP, DMP & analytical suite will be an added advantage.
• Preferably with knowledge in display advertising exchanges, behavioural targeting, and performance-based optimization
• Ability to match product capabilities with a client’s business requirements.
• Strong communication and analytical skills necessary to negotiate with internal and client stakeholders.
• Previous experience establishing, managing, and maintaining strong customer relationships and handling sensitive customer issues.
• Interact effectively and confidently with client and internal executives.
• Excellent Project Management experience, including managing projects across organizations.
• Ability to respond to high impact, high-profile clients’ product needs in a way that drives customer delight.
  
  

At Nexxen (formerly known as Unruly/Amobee), we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don’t match this job description perfectly, don’t worry! We would rather see your application than risk missing out on your potential to make an impact.