Client Servicing Professional

Syncmax Management; Selangor; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage client relationships and ensure satisfaction. This role involves serving as the primary point of contact for clients, handling account management, and coordinating projects to deliver exceptional service. The ideal candidate will possess excellent communication and problem-solving skills, along with a customer-centric mindset. Join a forward-thinking company that values your contributions and offers a supportive environment for growth and development.

Benefits

EPF & SOCSO

Annual leave

Medical Leave

Qualifications

• Fresh graduates are encouraged to apply.
• Strong problem-solving and negotiation abilities are essential.

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain long-term relationships by understanding client needs.

Skills

Communication Skills

Problem-Solving Skills

Customer Relationship Management (CRM)

Time Management

Analytical Thinking

Proficiency in Microsoft Office

Education

SPM and above

Job description

Fewer than 15 applicants. Your chances are good!

• Minimum education: SPM and above
• Required skills: Communication Skills, Problem-Solving Skills, Customer Relationship Management (CRM)
• Fresh graduates are encouraged to apply
• Excellent communication & interpersonal skills
• Strong problem-solving & negotiation abilities
• Customer-centric mindset
• Time management & multitasking
• Analytical thinking & attention to detail
• Proficiency in Microsoft Office

Responsibilities

1. Client Communication & Relationship Management

• Serve as the primary point of contact for clients.
• Build and maintain long-term relationships by understanding client needs.
• Conduct regular check-ins, meetings, and updates to ensure client satisfaction.

Account Management

• Handle client accounts, ensuring smooth operations and retention.
• Monitor contract renewals and negotiate terms when necessary.

Project Coordination & Delivery

• Work with internal teams (sales, marketing, operations, etc.) to ensure timely delivery of services.
• Track project progress and provide updates to clients.
• Ensure all deliverables meet client expectations and quality standards.
• Address client concerns, complaints, and queries promptly.
• Troubleshoot problems and collaborate with relevant departments to find solutions.
• Escalate critical issues to senior management when needed.

Reporting & Documentation

• Maintain records of client interactions, contracts, and feedback.
• Prepare reports on account status, client satisfaction, and key metrics.
• Analyze client data to improve service strategies.
• Stay updated on industry trends and competitor activities.
• Provide insights to clients on best practices and new opportunities.

Additional Benefits

• EPF & SOCSO
• Annual leave
• Medical Leave

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