Client Servicing Agent

Presto; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

An innovative trading platform is seeking a Client Servicing Agent to enhance user experiences and support inquiries related to cryptocurrency trading. In this dynamic role, you will assist users with account management, technical issues, and community engagement while working in a fast-paced environment. This position offers the chance to be part of a forward-thinking team dedicated to transforming the cryptocurrency landscape. If you are passionate about crypto and enjoy solving problems, this opportunity is perfect for you!

Qualifications

• Experience in cryptocurrency exchange is essential for this role.
• Strong analytical skills and problem-solving abilities are required.

Responsibilities

• Handle user inquiries related to account management and trading.
• Manage escalations and provide community support across channels.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Teamwork

Tools

Zendesk

Slack

Sumsub

Job description

About Flipster

Flipster (flipster.io) is a next-level trading platform that connects investors to insights and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto—a decentralized, well-governed space that sparks progress for investors, traders, and innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.

As a Client Servicing Agent at Flipster

You will be responsible for answering trading platform and cryptocurrency exchange-related inquiries, account registration and management-related inquiries, promotion and event inquiries, troubleshooting platform issues, and managing escalation and follow-up of user inquiries.

Responsibilities

• Handling user inquiries, including:
• Account registration and management
• KYC-related inquiries
• Promotion and event-related inquiries
• Wallet and asset-related inquiries
• Managing escalation and follow-up of user inquiries with internal stakeholders
• Manage inquiries on trading platform usage from a technical perspective
• Community management and providing support across multiple channels

Qualifications

• Prior experience working in a cryptocurrency exchange
• Experience with Zendesk, Slack, and Sumsub
• Strong analytical and problem-solving skills
• Ability to work well with a team in a 24/7 trading environment
• Experience with financial trading, preferably in cryptocurrency exchanges
• Excellent communication and interpersonal skills
• Experience managing inquiries from clients, investigating disputes, and bug reporting

Preferred

• Keen interest in cryptocurrency and blockchain technologies
• Community management or support experience
• Experience working at a high-growth startup/tech company

Hiring Process

• CV/Resume Submission
• 1st round interview
• 2nd round interview