Client Servicing

Locus-T; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Locus-T, a leading digital marketing firm in Malaysia, seeks a Client Success Specialist. This role focuses on nurturing client relationships, leading digital campaigns, and enhancing client satisfaction. The ideal candidate will possess a solid educational background, multilingual abilities, and a passion for driving client success. Join a dynamic team that values your contributions and offers an inspiring work environment.

Benefits

Flexible hours

Hybrid work options

Maternity/paternity leave

Full tech support including devices

In-depth training by experienced managers

Monthly and quarterly performance bonuses

Qualifications

• 3+ years client servicing experience required.
• Background in digital marketing preferred.
• Excellent English, Bahasa Malaysia, and Mandarin competencies needed.

Responsibilities

• Build and maintain strong rapport with clients through various channels.
• Oversee web development and marketing project deliverables.
• Provide dedicated support for SEO and Performance Marketing campaigns.

Skills

Client Relationship Management

Attention to Detail

Negotiation

Digital Marketing Knowledge

Analytical Skills

Multilingual (English, Bahasa Malaysia, Mandarin)

Education

Bachelor's degree in Business, Marketing, Administration or Diploma

Job description

Your Client Success Journey Begins - Be the Bridge Between Brands & Digital Excellence!

Picture yourself as the trusted advisor that clients can't wait to hear from - the strategic partner who transforms business relationships into long-term success stories. As our newest Client Success Specialist, you'll be the heartbeat of client satisfaction at LOCUS-T, Malaysia's 25-year digital marketing powerhouse.

Your Rewards Package:

Flexible hours (start by 10am), hybrid work options, and 2-week work-from-anywhere policy for perfect work-life integration

Maternity/paternity leave, wedding leave, birthday leave, replacement leave, and full tech support including devices and parking

In-depth training by experienced managers, exposure to cutting-edge digital marketing strategies, and mentorship opportunities

LOCUS-T Care program, long service awards with monetary recognition, and monthly/quarterly performance bonuses in our values-driven culture

Team engagement activities, collaborative workspace where contributions are valued

Your Relationship-Building Mission:

Build and maintain strong rapport through phone, email, and business meetings, becoming the trusted voice clients rely on for their digital success

Oversee web development, landing page creation, and banner design projects while ensuring seamless delivery and client satisfaction

Provide dedicated support for SEO and Performance Marketing campaigns (Google Ads & Facebook Ads), acting as the bridge between strategy and results

Maintain regular client contact, deliver periodic feedback throughout campaigns, and present performance analytics that enhance client satisfaction

Work with internal teams to understand client needs, develop campaigns within budget, negotiate solutions, and ensure project deadlines are consistently met

Your Success Champion Profile:

Bachelor's degree in Business, Marketing, Administration, or Diploma with 3+ years client servicing experience demonstrating your commitment to excellence

Background in digital marketing or similar industry preferred, with understanding of how digital campaigns drive business results

Proven experience with strong attention to detail and deadline management, ensuring every client project exceeds expectations

Excellent English, Bahasa Malaysia, and Mandarin abilities required for seamless client management across diverse markets

Natural ability to negotiate solutions, resolve issues proactively, and turn challenges into opportunities for stronger client relationships

Ready to Become Our Next Client Success Champion?

Your journey to becoming the client success specialist everyone wants on their team starts here. Ready to build lasting relationships with us?

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

How many years' experience do you have as a Customer Success Specialist? Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years of digital marketing experience do you have? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

Marketing & Communications 51-100 employees

PROUD HISTORY AND BRIGHT FUTURE

Back in the ‘00s, when Digital Marketing was still in its infancy in Malaysia, LOCUS-T took the leap and pioneered the industry. Fast forward 20 years, we are now one of the market leaders with a credible record of clients from over 7,000 SMEs and MNCs.

Having developed a deep understanding of the local market, our professional services in providing Strategic Digital Solutions (SEO, SEM, PPC & website development) that cater to various business objectives have proven to deliver solid results.

Our extensive experience and undeniable track records have earned us a string of accolades and accreditations which include Google Ads Premier Partner and many more.

PROUD HISTORY AND BRIGHT FUTURE

Back in the ‘00s, when Digital Marketing was still in its infancy in Malaysia, LOCUS-T took the leap and pioneered the industry. Fast forward 20 years, we are now one of the market leaders with a credible record of clients from over 7,000 SMEs and MNCs.

Having developed a deep understanding of the local market, our professional services in providing Strategic Digital Solutions (SEO, SEM, PPC & website development) that cater to various business objectives have proven to deliver solid results.

Our extensive experience and undeniable track records have earned us a string of accolades and accreditations which include Google Ads Premier Partner and many more.

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