[Client Services] Trainer - Chinese language support

Invoker Labs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the tech industry is seeking a Training Senior Specialist to enhance product knowledge and customer service skills among employees. The successful candidate will organize and conduct thorough training sessions, develop engaging digital training materials, and ensure the effective learning of trainees. Applicants should have substantial experience in training alongside a strong command of communication skills, with a preference for those familiar with cryptocurrency or financial sectors.

Qualifications

• Minimum 5 years experience in training and coaching.
• At least 3 years experience in corporate training.
• Prior CS experience with exposure to cryptocurrency or financial industry is highly desirable.

Responsibilities

• Organize and conduct trainings about product features and customer service techniques.
• Develop and expand effective digital training materials.
• Evaluate attendees' performance via organization-wide training assessments.

Skills

Strong communication

Interpersonal skills

Organization

Coordination

Project management

Education

Bachelor’s degree / diploma in training & development

Tools

Microsoft Office Suites (PPT)

Lark

Job description

Job description

Please note that English and Chinese reading is a must

Job Title: Training Senior Specialist

Job Description:

• Organize and conduct classroom-style / online trainings about product features and customer service techniques
• Research, develop and expand effective digital training materials (e.g. videos and manuals / handbooks) for various company product lines and training needs
• Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
• Documenting training records and following post-training feedback, analysing and summarising training activities to improve training quality.
• Abilities to identify skills and/or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g. simulations, mentoring on-the-job training, professional development classes)
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders
• Evaluate attendees performance via organization-wide training assessment (quizzes, roleplay questionnaire)
• Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members

Requirements：

• Minimum 5-years experience in training and coaching; with at least 3 years experience in corporate training.
• Bachelor’s degree / diploma in training & development, or similar capacity.
• Strong communication and interpersonal skills, and ability to work independently.
• Excellent abilities in organization, coordination, and project management.
• Familiar with various Microsoft Office Suites (PPT) and Lark functions (recording, table, form submission)
• Hold strong work ethics and abide by the company’s policies and procedures.
• Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.

Please note that English and Chinese reading is a must

Job Title: Training Senior Specialist

Job Description:

• Organize and conduct classroom-style / online trainings about product features and customer service techniques
• Research, develop and expand effective digital training materials (e.g. videos and manuals / handbooks) for various company product lines and training needs
• Ensure effective learning and applicability understanding needs of trainees, develop and review training materials, enriching the contents including collecting feedback to continuously improve training courses.
• Documenting training records and following post-training feedback, analysing and summarising training activities to improve training quality.
• Abilities to identify skills and/or knowledge gaps in trainees that can then be addressed with suitable training methods or activities (e.g. simulations, mentoring on-the-job training, professional development classes)
• Manage and facilitate training curriculum by providing trainees with necessary information and assessment reminders
• Evaluate attendees performance via organization-wide training assessment (quizzes, roleplay questionnaire)
• Collaborate with mentorship team to ensure aligned and complimentary training courses for CS members

Requirements：

• Minimum 5-years experience in training and coaching; with at least 3 years experience in corporate training.
• Bachelor’s degree / diploma in training & development, or similar capacity.
• Strong communication and interpersonal skills, and ability to work independently.
• Excellent abilities in organization, coordination, and project management.
• Familiar with various Microsoft Office Suites (PPT) and Lark functions (recording, table, form submission)
• Hold strong work ethics and abide by the company’s policies and procedures.
• Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.