Client Services Specialist- Service Desk Work from home (ID:683394)

PERSOL; Selangor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services provider is looking for an IT Client Services Specialist to join their team. In this role, you will maintain a deep understanding of software products, build relationships with customers, and collaborate with cross-functional teams to deliver exceptional service. The position is remote, allowing for flexibility while you provide support and solutions to customer needs.

Qualifications

• Deep understanding of software products and related technologies for effective support.
• Strong relationship-building skills with customers.
• Effective problem-solving abilities to resolve technical issues.

Responsibilities

• Maintain a deep understanding of the company's software products.
• Build strong relationships with customers to provide personalized support.
• Collaborate with cross-functional teams to align service efforts with company goals.
• Employ strong problem-solving skills to diagnose technical issues.
• Stay updated on product features and best practices.
• Participate in ongoing training and development.
• Ensure quality and professionalism in customer interactions.
• Adhere to policies and regulations regarding data security.
• Monitor customer interactions and system performance proactively.
• Act as a customer advocate within the company.

Job description

IT Client Services Specialist- IT Service Desk Work from home (ID:683394)

Responsibilities:

• Technical Expertise: Maintain a deep understanding of the company's software products and related technologies to provide accurate and effective support.
• Customer Relationship Building: Build strong relationships with customers, understanding their needs and preferences to provide personalized support.
• Collaboration: Collaborate with cross-functional teams such as sales, marketing, and product development to align customer service efforts with company goals.
• Problem-Solving: Employ strong problem-solving skills to diagnose and resolve a wide range of technical issues encountered by customers.
• Product Knowledge: Stay updated on product features, updates, and best practices to provide the most current information to customers.
• Training and Development: Participate in ongoing training and professional development to enhance technical skills and customer service abilities.
• Quality Assurance: Ensure that all customer interactions meet the company's standards for quality and professionalism.
• Compliance and Security: Adhere to company policies and industry regulations regarding data security and customer information protection.
• Proactivity: Proactively monitor customer interactions and system performance to anticipate and prevent potential issues.
• Customer Advocacy: Act as a customer advocate within the company, ensuring that customer needs and feedback are heard and addressed.