Client Services Manager

AMK Technology; Cyberjaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

AMK Technology Sdn Bhd is seeking a Client Services Manager to oversee client relationships and maintain high levels of customer satisfaction. This full-time, on-site role is based in Cyberjaya, reporting to the relevant service managers and coordinating with internal teams to resolve client inquiries.

You will monitor service delivery, prepare stakeholder reports, and identify opportunities to enhance service quality.

Qualifications

• Strong customer service and client management experience.
• Ability to handle feedback and resolve concerns promptly.
• Excellent verbal and written communication with stakeholders.
• Analytical skills to interpret service data and identify trends.
• Experience working on-site in Cyberjaya at a technology/service company.
• Experience in client-facing roles, preferably in tech/services.
• Bachelor's degree in Business, Management, Communications, or related field.
• Strong organizational and time management with attention to detail.
• Proficiency with office software; CRM or ticketing systems an advantage.

Responsibilities

• Oversee client relationships and ensure high customer satisfaction.
• Serve as primary contact for assigned accounts.
• Coordinate with internal teams to resolve inquiries.
• Monitor service delivery performance and prepare reports.
• Identify opportunities to improve service quality and onboarding.
• Train and onboard clients; implement best practices.

Skills

Customer service

Communication

Analytical skills

Team collaboration

Client-facing

Organizational skills

CRM / ticketing systems

Education

Bachelor's degree

Tools

CRM software

Job description

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Company Description

AMK Technology Sdn Bhd is a Malaysia-based technology company that serves clients across various industries. The organization focuses on delivering reliable, high-quality solutions tailored to customer needs. Team members collaborate in a dynamic environment that values professionalism, accountability, and continuous improvement. The company offers opportunities for growth and development for individuals who are committed to strong client relationships and service excellence.

Role Description

The Client Services Manager is a full-time, on-site role based in Cyberjaya. This position is responsible for overseeing client relationships, ensuring high levels of customer satisfaction, and serving as the primary point of contact for assigned accounts. Day-to-day tasks include managing client inquiries, coordinating with internal teams to resolve issues, monitoring service delivery performance, and preparing regular reports and updates for stakeholders. The role also involves identifying opportunities to enhance service quality, supporting client onboarding and training, and implementing best practices to improve overall client experience.

Qualifications

• Strong Customer Service and Client Services skills, with experience managing client accounts and expectations.
• Demonstrated focus on Customer Satisfaction, including the ability to handle feedback and resolve concerns promptly.
• Effective Communication skills, both verbal and written, for engaging with clients and internal stakeholders.
• Solid Analytical Skills to interpret service performance data, identify trends, and recommend improvements.
• Proven ability to work collaboratively in an on-site team environment in Cyberjaya.
• Relevant experience in client-facing or account management roles, preferably in technology or services sectors.
• Bachelor’s degree in Business, Management, Communications, or a related field, or equivalent practical experience.
• Strong organizational and time management skills, with attention to detail and follow-through.
• Proficiency with common office software and CRM or ticketing systems is an advantage.