Client Services Executive, iFAST Global Bank (UK Support) 客服专员

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the fintech sector is seeking a Client Services Executive to manage client inquiries and support onboarding processes. The ideal candidate enjoys solving problems in a fast-paced environment and possesses strong communication skills in Mandarin and English. Attractive perks and benefits including performance shares, competitive salary, and extensive annual leave enhance the working experience.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

50% staff rebate on stocks and ETFs

Weekly Breakfast Day and Fruits Day

Access to a relaxation room

Competitive salary packages

Annual salary review and yearly bonus

Comprehensive insurance coverage

Monthly sports allowance

Free external and internal training

21 days of annual leave

Qualifications

• Good command of Mandarin and English, both spoken and written.
• Prior experience in a contact centre environment is encouraged.
• Graduate with Banking and Finance or equivalent background will have an advantage.

Responsibilities

• Handle daily inquiries via phone, email, and live chat.
• Explain banking concepts and product features to clients.
• Liaise with relevant departments to resolve customer issues.

Skills

Customer service orientation

Communication

Interpersonal skills

Education

Diploma in any discipline

Job description

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iFAST is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you!

Handle daily enquiries via phone, email and live chat in an efficient manner.

To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.

Explain banking concepts and product features to clients.

Identify and assess customers' needs.

Liaise with relevant departments to resolve issues brought up by customers.

Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.

Undertake special assignments, and ad-hoc duties required by supervisors.

Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.

Ensure customer satisfaction and provide professional customer support.

Requirements:

Good command of Mandarin and English, both spoken and written. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

At least diploma in any disciplines.

Prior experience in a contact centre environment is encouraged to apply.

Customer oriented with good listening, communication and interpersonal skills.

Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.

Candidate graduate with Banking and Finance or equivalent background will have an advantage.

Willing to work on shift based and according to UK hours.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

Applicants are invited to email us a comprehensive resume with the following details via "Apply Now" button with:

Qualifications

Skills

Working Experience

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Do you have customer service experience? How would you rate your English language skills? How many years' experience do you have as a Client Services Executive? How would you rate your Mandarin language skills? Are you available for shift work? How much notice are you required to give your current employer?

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

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Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

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