Client Services Executive

3 POINT 8 ART & CREATIVE SDN BHD; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic company seeks an Account Services Executive to manage client relationships and drive sales growth. The role involves coordinating services, cultivating client satisfaction, and supporting upselling initiatives. Candidates should have relevant qualifications and experience, alongside strong communication skills to excel in a fast-paced environment.

Benefits

Opportunities on overseas research trip

Medical claim

On job training will be provided

Team building

Festive dinner

Birthday celebration

Qualifications

• 1-3 years of experience in account servicing, sales support, or marketing coordination.
• Good command in spoken and written Mandarin, Bahasa Malaysia, and English.
• Possess own transport and willing to travel.

Responsibilities

• Manage client accounts and ensure customer satisfaction.
• Collaborate with sales for upselling and coordinate with internal teams.
• Gather client feedback and propose service improvements.

Skills

Communication

Organization

Multitasking

Client-first attitude

Education

Diploma or Degree in Marketing, Business, Mass Communication

Tools

Microsoft Office

Job description

Job Responsibility

The Account Services Executive is responsible for managing client accounts, ensuring customer satisfaction, and supporting sales growth through effective relationship management, upselling/cross-selling, and coordination between clients and internal teams.Â

• Client Relationship Management:
  
  

Serve as the primary point of contact for assigned client accounts. Build and maintain strong, long-term relationships with clients. Address client inquiries, concerns, and requests promptly.

• Account Servicing & Retention:
  
  

Ensure timely delivery of products/services as per client agreements. Monitor account health, identify risks, and propose solutions to retain clients. Conduct regular check-ins and business reviews with clients.

• Sales Support & Upselling:
  
  

Collaborate with the sales team to identify upsell/cross-sell opportunities. Prepare proposals, quotations, and contracts in alignment with client needs. Assist in negotiating renewals and contract terms.

• Coordination & Documentation:
  
  

Liaise with internal teams (operations, finance, logistics) to ensure smooth service delivery. Maintain accurate records of client interactions, transactions, and feedback. Generate reports on account status, sales pipelines, and revenue forecasts.

• Market & Customer Insights:
  
  

Gather client feedback and market trends to improve service offerings. Share insights with the marketing/sales team for strategy refinement.

• Perform any other ad hoc duties when assigned.
  
  

Job Requirements

• Diploma or Degree in Marketing, Business, Mass Communication, or related fields
• 1â3 years of experience in account servicing, sales support, or marketing coordination
• Strong communication and follow-up skills
• Proactive, organized, and can multitask in a fast-paced environment
• Proficient in Microsoft Office
• A team player with a positive, client-first attitude
• Possess own transport and willing to travel.
• Good command in spoken and written Mandarin, Bahasa Malaysia and English.
  
  

Job Benefits

• Opportunities on oversea research trip.
• Medical claim.
• On job training will be provided.
• Team building.
• Festive dinner.
• Birthday celebration.