Client Services Executive

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech wealth management platform seeks a Client Services Executive to deliver exceptional customer experiences. This role involves addressing client inquiries, resolving issues, and collaborating with internal teams. Ideal candidates have excellent communication skills and an understanding of financial products.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust

50% staff rebate on front end charges

Variety of snacks and beverages

Access to relaxation room with massage chairs

Yearly activities and celebrations

Competitive salary packages

Comprehensive insurance coverage

Monthly sports allowance

21 days of annual leave

Qualifications

• Strong interpersonal skills and ability to multitask effectively.
• Understanding of financial markets and investment products is a plus.

Responsibilities

• Provide outstanding customer service to clients.
• Communicate effectively through various channels (email, phone, Live Chat).
• Collaborate with internal teams for service delivery.

Skills

Customer service

Communication

Problem-solving

Education

Diploma or higher

Job description

iFAST is a fintech wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are seeking a dynamic and customer-focused individual to join our team as a Client Services Executive. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Provide outstanding customer service by addressing client inquiries and resolving issues promptly.

Communicate effectively with clients through various channels, including email, phone, and Live Chat.

Collaborate with internal teams to ensure timely and accurate delivery of services.

Proactively identify and resolve issues to ensure client satisfaction.

Analyze client feedback to identify areas for improvement and implement solutions.

Ideal Candidates:

Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.

Multitasking, able to prioritizes tasks and complete it efficiently.

Adaptable and thrive in challenging environments.

Critical thinker, solve problems by analyzing and evaluating information.

Team player and able to work in a team.

Requirements:

Possess a diploma or higher.

Understanding of financial markets, investment products, and regulatory requirements will be an advantage.

Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.

Strong interpersonal and communication skills.

Good command of English both spoken and written, with Mandarin being an added advantage.

Perks and Benefits:

• Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs * if you invest through our platform.
• Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs.
• Training : Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave : Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well-being and ensure a rewarding working experience with us.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Client Services Executive? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions.

The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.

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Perks and benefits Employee Share Options / Performance Shares Bonus Annual Salary Review

What can I earn as a Client Services Executive