Client Services Executive

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading fintech company is looking for a Client Services Executive to provide exceptional customer service and resolve client inquiries effectively. The ideal candidate should possess excellent communication skills and a diploma or higher. This role offers a competitive salary, employee share options, and a variety of perks including comprehensive insurance and training opportunities.

Benefits

Employee Share Options

0% sales charges for unit trusts

Access to relaxation room

Competitive salary packages

Comprehensive insurance coverage

21 days annual leave

Qualifications

• Understanding of financial markets and investment products is advantageous.
• Ability to effectively communicate in English; Mandarin is an advantage.

Responsibilities

• Provide outstanding customer service to clients.
• Communicate effectively through various channels.
• Collaborate with internal teams for service delivery.
• Identify and resolve client issues proactively.
• Analyze client feedback for service improvements.

Skills

Customer service skills

Communication skills

Problem-solving

Multitasking

Team player

Education

Diploma or higher

Job description

Overview

iFAST is a fintech wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are seeking a dynamic and customer-focused individual to join our team as a Client Services Executive. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels, including email, phone, and Live Chat.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Proactively identify and resolve issues to ensure client satisfaction.
• Analyze client feedback to identify areas for improvement and implement solutions.

Ideal Candidates

• Personality traits: Attentiveness, detail oriented, patience, empathy and trustworthy.
• Multitasking, able to prioritizes tasks and complete it efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.
• Team player and able to work in a team.

Requirements

• Possess a diploma or higher.
• Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
• Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.
• Strong interpersonal and communication skills.
• Good command of English both spoken and written, with Mandarin being an added advantage.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees\' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day!
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company\'s performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, enjoy yearly department gatherings, and welcome lunches for new staff.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

Application Details

• Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years\' experience do you have as a Client Services Executive? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?

About iFAST

iFAST Global Hub.ai, formerly known as iFAST Service Centre, initially served as a regional service centre in Malaysia, offering call services, IT application development, and operational support to the Group. Evolving into a global digital hub for the entire iFAST Group, iFAST Global Hub.ai now plays a central role in most of the Group’s business functions. The new digital hub will be focused on utilising advanced technology, particularly Artificial Intelligence (AI), to enhance the Group’s fintech capabilities, bolster its operational efficiency, optimise workflows, and promote scalability.