Client Services Coordinator - Property Management

Good Life Property Management; Subang Jaya; Remote; MYR 100,000 - 150,000; Part time

Job summary

A reputable property management firm is seeking a Client Services Coordinator to provide exceptional customer service and support sales efforts. The role involves answering incoming calls, managing appointments, and enhancing customer satisfaction. Ideal candidates will possess excellent communication skills, organizational abilities, and a strong commitment to customer service. This is a fully remote position requiring availability during PST hours.

Qualifications

• Proven experience in a customer facing role.
• Ability to create a welcoming environment on all phone calls.
• Strong internet speed (minimum 50 Mbps).

Responsibilities

• Answers 100% of incoming phone calls, providing a warm and friendly first impression.
• Coordinates and confirms appointments for Business Development Managers.
• Conducts outbound calls to prospective clients.

Skills

Customer service

Communication

Interpersonal skills

Organization

Proficiency in Google Suite

Job description

Overview

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. You will support our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention to detail, a passion for customer service, and a strong understanding of our value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

Responsibilities

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned

Qualifications

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet speed (minimum 50 Mbps)
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• Understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Compensation

Hourly Rate: $8 - $9 per hour

KPIs

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

EEO / Compliance

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

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