Client Service Executive

Experian; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die Stimme des Unternehmens ist und Kundenanfragen über verschiedene Kommunikationskanäle bearbeitet. In dieser Rolle werden Sie Lösungen anbieten, die den Anforderungen der Kunden entsprechen, und eine erstklassige Serviceerfahrung gewährleisten. Wenn Sie eine proaktive Einstellung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Schließen Sie sich einem Team an, das Vielfalt und Inklusion schätzt und eine positive Arbeitskultur fördert.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Starke klientenzentrierte Denkweise und Kommunikationsfähigkeiten.

Responsibilities

• Bereitstellung eines hervorragenden Serviceerlebnisses für Kunden.
• Verständnis der Kundenanforderungen und Qualifizierung von Leads.

Skills

Kundenservice

Interpersonelle Fähigkeiten

Kommunikationsfähigkeiten

Situationsbewältigung

Proaktive Einstellung

Teamarbeit

Bilingual (Englisch & Mandarin)

Education

Diplom oder Abschluss in Betriebswirtschaft

Tools

CRM-Systeme

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions that best meet our customers’ requirements in accordance with our organization’s best practices and deliver a best-in-class service experience. Areas of work include Customer Care Support, Customer Data Maintenance, and Lead Qualification.

We are looking for a self-driven, accountable, assertive team player with a can-do attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNCs or financial institutions and have demonstrated the ability to handle the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service
• Strong client-centric mindset and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, both written and verbal
• Excellent situational handling skills and ability to thrive in a fast-paced environment
• Proactive attitude with a positive learning mindset
• Proven ability to work independently and as part of a team
• Bilingual in English & Mandarin preferred
• Diploma/Degree in business or relevant studies preferred
• Familiarity with Singapore’s business landscape preferred

What you’ll be doing

• Providing excellent service experience by effectively handling all enquiries and feedback within SLA
• Understanding customer requirements, qualifying leads, and providing product recommendations through effective communication and collaboration with cross-functional teams
• Achieving or exceeding service quality targets
• Maintaining customer data accurately and promptly via CRM systems
• Supporting system upgrades, product launches, or Business Continuity Plans during non-operational hours as needed
• Completing any additional reports or tasks relevant to customer service

Our culture celebrates individuality. Experian emphasizes DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, rewards, recognition, and volunteering. We are recognized as a Great Place To Work in 24 countries, a FORTUNE Best Company, and on Glassdoor with a 4.4-star rating. Learn more about life at Experian on social media or our Careers Site.

Experian is an Equal Opportunity and Affirmative Action employer. Our diverse workforce drives our success. Everyone can succeed and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you require accommodations due to a disability or special need, please inform us early.

Join us in creating a better tomorrow. Find out what it’s like to work for Experian