Client Service Consultant

Wai Hong Brothers Sdn. Bhd.; Seri Kembangan; On-site; MYR 150,000 - 200,000; Full time

Job summary

Wai Hong Brothers Sdn. Bhd. is seeking a Client Relationship Officer in Seri Kembangan, Malaysia, to enhance client satisfaction through exceptional service. The role demands strong communication skills in English, Bahasa Malaysia, and Mandarin, as well as a commitment to maintaining positive client relationships while managing inquiries and feedback.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum Secondary/SPM/'O' Level certification.
• Exceptional customer service skills.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Serve as primary contact for clients and provide exceptional service.
• Develop long-lasting client relationships and resolve inquiries.
• Prepare reports on client interactions and service performance.

Skills

Customer service

Communication in English

Communication in Bahasa Malaysia

Communication in Mandarin

Interpersonal skills

Time management

Education

Secondary/SPM/'O' Level certification

Job description

Job Responsibility

• Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service to ensure client satisfaction and retention.
• Develop and maintain strong, long-lasting client relationships by understanding their needs, anticipating challenges, and proactively offering tailored solutions from Wai Hong Brothers' waterproofing and roofing services.
• Manage and respond to client communications via phone, email, and in-person meetings in a timely and professional manner, ensuring all interactions are documented accurately in the company's CRM system.
• Collaborate with internal teams, including sales, operations, and technical support, to effectively coordinate project execution, address client concerns, and ensure seamless service delivery.
• Conduct regular follow-up with clients to gather feedback on service quality, identify areas for improvement, and proactively address any potential issues to maintain high levels of client satisfaction.
• Identify and pursue opportunities to upsell or cross-sell Wai Hong Brothers' range of waterproofing and roofing solutions to existing clients, contributing to revenue growth and expanding the company's market share.
• Prepare and present regular reports on client interactions, feedback, and service performance to management, providing insights for strategic decision-making and continuous improvement of client service processes.
  
  

Job Requirements

• Possess a minimum of Secondary/SPM/'O' Level certification, demonstrating a solid foundation of general knowledge.
• Exhibit exceptional customer service skills, with a proven ability to build rapport and address client inquiries effectively.
• Demonstrate strong communication skills in English, Bahasa Malaysia, and Mandarin, enabling seamless interaction with a diverse clientele.
• Display excellent time management capabilities, ensuring efficient handling of multiple client requests and adherence to deadlines.
• Possess outstanding interpersonal skills, fostering positive relationships with clients and internal teams.
• Maintain a professional demeanor and represent Wai Hong Brothers Sdn. Bhd. with integrity and a commitment to excellence.
• Eagerness to learn about waterproofing and roofing solutions industry and Wai Hong Brothers' specific service offerings.
• Ability to work effectively in a fast-paced, on-site environment in Seri Kembangan, demonstrating adaptability and a proactive approach to problem-solving.
  
  

Job Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO