Client Relationship Manager

N2N Connect Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

N2N Connect Berhad is seeking a Client Relationship Manager in Kuala Lumpur. In this flexible role, you will build strong client relationships and facilitate the adoption of innovative financial technologies. Ideal candidates should have over four years of experience and a relevant degree.

Benefits

Flexible hours available

Cutting-edge tools and resources for growth

Competitive benefits package

Inclusive culture valuing innovation and collaboration

Qualifications

• 4+ years of relevant work experience required.
• Passion for advancing technology for connectivity.
• Background in sales, customer success, account management in tech or financial services.

Responsibilities

• Develop and maintain deep, trust-based relationships with clients.
• Partner with clients to tailor solutions based on their needs.
• Guide clients through onboarding and ensure value maximization.

Skills

Client Relationship Management

Solution Strategy

Performance Monitoring

Collaborative Problem Solving

Effective Communication

Education

Bachelor's degree in Business, Marketing, Information Technology or related field

Master's degree (a plus)

Job description

N2N Connect Berhad is hiring a Full time Client Relationship Manager role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Expected salary: RM9,000 - RM12,000 per month

Position Overview:As a Client Success Manager (Tech), you will play a pivotal role in building and nurturing strong client relationships while driving adoption of our transformative solutions. This is not just a sales role; it’s an opportunity to be a trusted advisor, connecting clients with ground breaking technologies that address their most pressing challenges. You’ll work closely with a team that thrives on pushing boundaries, ensuring clients not only succeed but excel.

Key Responsibilities:

·Client Relationship Management:Develop and maintain deep, trust-based relationships with clients, acting as their advocate and primary point of contact.

·Solution Strategy:Partner with clients to understand their business needs, pain points, and objectives, crafting tailored solutions that leverage our financial software and private cloud technologies.

·Onboarding and Training:Guide clients through the onboarding process, ensuring a seamless transition and equipping them with the knowledge and tools needed to maximize value.

·Collaborative Growth:Work cross-functionally with product, engineering, and marketing teams to communicate client feedback and influence roadmap decisions.

·Performance Monitoring:Track and analyze key performance indicators (KPIs) to measure client success and identify opportunities for improvement or growth.

·Thought Leadership:Represent the company at industry events, contributing to discussions on technology, connectivity, and the future of finance.

What We’re Looking For:

·Passion-Driven Individuals:You’re inspired by the chance to make a meaningful impact and energized by the idea of advancing technology for connectivity.

·Empathetic Communicators:You listen deeply, understand diverse perspectives, and can clearly articulate complex ideas to varied audiences.

·Collaborative Problem Solvers:You excel at working in dynamic, team-oriented environments and embrace challenges with creativity.

·Adaptable Innovators:You thrive in a fast-paced setting, eager to learn and adapt as new opportunities and technologies emerge.

·Experience:A background in sales, customer success, or account management, ideally within tech, financial services, or cloud solutions.

· Education:Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree is a plus.

What We Offer:

· The chance to be part of a mission-driven team shaping the future of financial software and connectivity.

· Access to cutting-edge tools and resources to fuel your professional growth.

· A supportive, inclusive culture that values innovation, curiosity, and collaboration.

· Opportunities to contribute to industry-shaping projects and thought leadership.

· Competitive benefits package (while we value passion over pay checks, we ensure our team members are well-supported).