Client Relationship Manager

N2N Connect Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Client Relationship Manager to join their innovative team in financial software solutions. This role emphasizes building strong client relationships, understanding their needs, and crafting tailored solutions that leverage cutting-edge technology. The ideal candidate is passionate about making an impact, excels in communication, and thrives in a collaborative environment. With a focus on client success, you will play a vital role in guiding clients through onboarding and ensuring they maximize the value of the services offered. Join a mission-driven team that values growth and innovation, and help redefine connectivity in the financial landscape.

Benefits

Flexible hours

Access to cutting-edge tools

Supportive culture

Competitive benefits package

Qualifications

• 4+ years of experience in client relationship management or account management.
• Bachelor’s degree required; Master’s preferred.

Responsibilities

• Develop and maintain trust-based client relationships as their primary contact.
• Guide clients through onboarding, ensuring a seamless transition.

Skills

Client Relationship Management

Empathetic Communication

Collaborative Problem Solving

Adaptability

Sales Experience

Customer Success

Education

Bachelor’s degree in Business

Master’s degree (plus)

Job description

N2N Connect Berhad is hiring a Full time Client Relationship Manager role in Bangsar South, Federal Territory of Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Expected salary: RM9,000 - RM12,000 per month

Join a forward-thinking team revolutionizing the landscape of financial software and private cloud solutions. Our mission is to harness cutting-edge technology to redefine connectivity and empower businesses globally. We believe in cultivating a culture of innovation, collaboration, and meaningful impact. If you’re passionate about being part of a purpose-driven organization that values growth over profit, we want to meet you.

Position Overview: As a Client Success Manager (Tech), you will play a pivotal role in building and nurturing strong client relationships while driving adoption of our transformative solutions. This is not just a sales role; it’s an opportunity to be a trusted advisor, connecting clients with groundbreaking technologies that address their most pressing challenges. You’ll work closely with a team that thrives on pushing boundaries, ensuring clients not only succeed but excel.

Key Responsibilities:

1. Client Relationship Management: Develop and maintain deep, trust-based relationships with clients, acting as their advocate and primary point of contact.
2. Solution Strategy: Partner with clients to understand their business needs, pain points, and objectives, crafting tailored solutions that leverage our financial software and private cloud technologies.
3. Onboarding and Training: Guide clients through the onboarding process, ensuring a seamless transition and equipping them with the knowledge and tools needed to maximize value.
4. Collaborative Growth: Work cross-functionally with product, engineering, and marketing teams to communicate client feedback and influence roadmap decisions.
5. Performance Monitoring: Track and analyze key performance indicators (KPIs) to measure client success and identify opportunities for improvement or growth.
6. Thought Leadership: Represent the company at industry events, contributing to discussions on technology, connectivity, and the future of finance.

What We’re Looking For:

1. Passion-Driven Individuals: You’re inspired by the chance to make a meaningful impact and energized by the idea of advancing technology for connectivity.
2. Empathetic Communicators: You listen deeply, understand diverse perspectives, and can clearly articulate complex ideas to varied audiences.
3. Collaborative Problem Solvers: You excel at working in dynamic, team-oriented environments and embrace challenges with creativity.
4. Adaptable Innovators: You thrive in a fast-paced setting, eager to learn and adapt as new opportunities and technologies emerge.
5. Experience: A background in sales, customer success, or account management, ideally within tech, financial services, or cloud solutions.
6. Education: Bachelor’s degree in Business, Marketing, Information Technology, or a related field. A Master’s degree is a plus.

What We Offer:

1. The chance to be part of a mission-driven team shaping the future of financial software and connectivity.
2. Access to cutting-edge tools and resources to fuel your professional growth.
3. A supportive, inclusive culture that values innovation, curiosity, and collaboration.
4. Opportunities to contribute to industry-shaping projects and thought leadership.
5. Competitive benefits package (while we value passion over pay checks, we ensure our team members are well-supported).

Join Us: This is more than a job; it’s a calling. If you’re ready to channel your passion for technology and connectivity into creating lasting impact, we want to hear from you. Together, we can redefine what’s possible.