Client Relations Specialist, Kuala Lumpur

Emerald Zebra; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial trading company is seeking a Full-time Client Relations Specialist in Kuala Lumpur. The role involves developing client relationships, onboarding, and promoting company products. Ideal candidates should have a degree in related fields, strong customer service skills, and experience in the trading industry.

Benefits

Continuous personal development

Comprehensive medical and insurance coverage

Corporate parking provided

Birthday day off

Access to wellness facilities

24/7 mental health support

Qualifications

• Experience in FX/CFD and online trading industry preferred.
• Fluency in English required.
• Ability to work independently and in a team.

Responsibilities

• Develop and nurture relationships with clients and partners.
• Engage with trading professionals to expand client base.
• Focus on client onboarding for a seamless experience.

Skills

Customer service

Negotiation

Communication

Dynamic self-motivated

Education

Bachelors degree in Accounting

Bachelors degree in Business

Bachelors degree in Management

Bachelors degree in Economy

Bachelors degree in Marketing

Job description

This job opportunity is only available for residents of Malaysia with work permit.

Our client is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. As a globally recognized broker, it is known for its exceptional trading conditions, award-winning customer service, and over 20 years of industry experience. With a commitment to transparency and cutting-edge technology, the company offers traders a reliable and secure platform to achieve their financial goals. Our client is growing and looking to recruit a Full-time Client Relations Specialist

Reporting to: Regional Manager (SEA)

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the assigned country or region
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate Profile:

• Strong preference will be given to candidates with FX/CFD and online trading industry experience
• Bachelors degree in Accounting, Business, management, Economy and/or marketing and related disciplines
• Fluent in English
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

The offer:

• Welcoming, young and multicultural team with approachable leadership
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Comprehensive medical and insurance coverage to support your health and well-being
• Corporate parking is provided, with a claimable amount if a designated parking spot is unavailable
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A gift and a day off on your Birthday
• Access to 24/7 mental health support through licensed external therapists and psychologists

The application process will be handled directly by the client and include:

• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations.
• An assessment to evaluate your technical skills
• Final interview with team members.

Apply and join a team thats making waves in the financial trading industry! Submit your CV, along with your salary expectations and notice period. As part of the application process, your CV will be shared directly with our client to expedite your placement. Rest assured, your privacy and data protection are our top priorities.

This opportunity is open exclusively to residents of Malaysia with a valid work permit.

For this specific job position, please be aware that your CV will be sent directly to our client as part of the application process. While this is an exception to our usual practice, it is necessary for this role. By applying, you consent to your CV being shared with the client. Please rest assured that this will be done in accordance with our privacy policy and GDPR regulations.