Client Relations & Service Analyst II (Cantonese/Mandarin)

Citi; Balik Pulau; On-site; MYR 42,000 - 72,000; Full time

Job summary

Citi Malaysia Balik Pulau seeks a customer service professional to serve as the primary contact for internal partners and external clients, delivering timely resolutions and maintaining compliant service standards.

You will conduct analyses to address client needs, communicate findings to clients, and build a portfolio through regular calls and virtual meetings.

Fluency in Cantonese and Mandarin, plus 3–5 years of experience, are required; a Bachelor's degree is expected.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3–5 years of relevant customer service experience.
• Proficiency in Cantonese and Mandarin.
• Strong written and verbal communication.

Responsibilities

• Serve as dedicated contact for internal partners and external clients.
• Resolve issues with key teams and ensure timely responses.
• Analyze client needs and conduct relevant analyses.
• Communicate resolutions to clients and maintain documentation.
• Maintain and develop client portfolio through regular calls and meetings.
• Inform clients about problems and provide regular resolution updates.
• Escalate and report control issues with transparency.

Skills

Cantonese proficiency

Mandarin proficiency

Customer service experience

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree

Job description

Citi Malaysia Balik Pulau seeks a customer service professional to serve as the primary contact for internal partners and external clients, delivering timely resolutions and maintaining compliant service standards.

You will conduct analyses to address client needs, communicate findings to clients, and build a portfolio through regular calls and virtual meetings.

Fluency in Cantonese and Mandarin, plus 3–5 years of experience, are required; a Bachelor's degree is expected.