Client Operations Officer, Reconciliation Business Support M/F | Putrajaya, MY

Client Operations Officer, Reconciliation Business Support M/F

Job description

Business type
Asset Management

Job title
Client Operations Officer, Reconciliation Business Support M/F

Contract type
Permanent Contract

Expected start date
02/06/2025

Management position
No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations, and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The role is responsible for providing administrative, operational, and logistical assistance to ensure the smooth functioning of the organization. The main purpose of business support roles is to ensure the reconciliation application is operational for daily activities. This includes monitoring application stability, data feeds, static updates, and managing any rejections or issues that arise. Additional responsibilities include user access management and account setup.

The team supports the Europe region with shift hours from 9:00 am to 6:00 pm. Flexibility is required to support business needs.

What will you do?

• Monitor system feeds from various sources to ensure no delays in the reconciliation process.
• Ensure the maintenance queue is monitored and all rejected feeds are investigated/resolved daily.
• Respond promptly and efficiently to issues reported by the Reconciliation teams and other Business Units.
• Manage user access and promote consistency in access permissions.
• Perform static setup and account setup in a timely manner.

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Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality
Relevant tertiary education: Computer Science, IT & Technology

Level of minimal experience
0-2 years

Experience

Relevant experience in financial services, preferably in operations environment with basic Reconciliation knowledge.

Required skills

Technical experience in application & system support

Technical skills required

Technical experience in application & system support

Languages

English

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