Client Operations Officer, Reconciliation Business Support M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The role is responsible for providing administrative, operational, and logistical assistance to ensure the smooth functioning of the organization. The main purpose of business support roles is to ensure the reconciliation application is up and running for daily operations to be performed. This includes monitoring application stability, data feeds, static updates, and managing any rejections or issues that arise. Additional responsibilities include user access management and account setup.

The team supports the Europe region with shift hours of 9:00 am – 6:00 pm. However, flexibility is required to support business needs.

What will you do?

1. Monitor system feeds from various sources and ensure no delays to the reconciliation process.
2. Ensure the maintenance queue is monitored and all rejected feeds are investigated/resolved on a daily basis.
3. Respond quickly and efficiently to problems reported by the Reconciliation teams and respective Business Units.
4. Ensure appropriate access is given to users and promote consistency.
5. Ensure static setup and account setup are performed in a timely manner.