Client Operations Officer, Reconciliation Business Support M/F

CACEIS; Putrajaya; On-site; MYR 30,000 - 55,000; Full time

Job summary

An established industry player in asset servicing is seeking a dedicated individual to provide operational support. This role involves maintaining critical reconciliation applications, ensuring system stability, and managing user access. With a focus on enhancing service quality, the position offers a dynamic work environment where your contributions will directly impact global operations. If you're looking to kickstart your career in a supportive organization that values diversity and inclusion, this opportunity is perfect for you.

Qualifications

• 0-2 years experience in financial services, preferably in operations.
• Basic reconciliation knowledge is essential.

Responsibilities

• Monitor system feeds to ensure timely reconciliation processes.
• Investigate and resolve rejected feeds daily.
• Manage user access and promote consistency in access rights.

Skills

Technical support in applications & systems

IT tools proficiency

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in IT & Technology

Job description

Job Description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 professionals, providing services such as Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations, and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving global operations, enhancing service quality, and standardizing processes to meet client needs.

Role Overview

The role involves providing administrative, operational, and logistical support to ensure smooth organizational functioning. Key responsibilities include maintaining the reconciliation application for daily operations, monitoring system stability and data feeds, managing rejections or issues, and handling user access management and account setup.

The support team operates during shift hours from 9:00 am to 6:00 pm for the Europe region, with flexibility to support business needs.

Responsibilities

• Monitor system feeds from various sources to ensure timely reconciliation processes.
• Maintain the queue, investigate, and resolve rejected feeds daily.
• Respond promptly to issues reported by Reconciliation teams and Business Units.
• Manage user access and promote consistency in access rights.
• Perform static setup and account setup in a timely manner.

Application Criteria

Start date: 02/06/2025

Position with management: No

Minimum education: Bachelor’s Degree / BSc or equivalent

Relevant education: Computer Science, IT & Technology

Experience: 0-2 years in financial services, preferably in operations with basic reconciliation knowledge.

Skills: Technical support in applications & systems, IT tools proficiency

Languages: English

About CACEIS

CACEIS, part of Crédit Agricole and Santander, is a leading asset servicing bank offering a wide range of services globally, including custody, fund administration, and more. With 7,000 employees worldwide, CACEIS is committed to diversity and inclusion, welcoming candidates with disabilities.