Client Operations Officer, Fund Distribution Services

CACEIS; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading asset servicing firm in Selangor is looking for a Client Operations Officer to manage Fund Distribution Services transactions, ensure data accuracy, and maintain client service standards. Candidates must have at least one year of experience in financial services operations and strong communication skills. This role offers a comprehensive rewards program and opportunities for professional growth.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Qualifications

• Minimum 1 year of experience in Transfer Agency or financial services operations.
• Strong interpersonal skills and ability to prioritize workloads effectively.

Responsibilities

• Generate and dispatch reports to clients.
• Process payments and ensure timely reporting.
• Maintain data integrity and client workflow.

Skills

Good written and verbal communication skills

Attention to detail

Organizational skills

Education

University degree or equivalent desirable

Tools

Excel

Microsoft Office applications

Job description

Overview

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Role purpose: The Client Operations Officer is responsible for preparing and processing Fund Distribution Services transactions according to defined procedures, while meeting client service level agreements and team KPIs/KQIs. The role focuses on accuracy and timeliness of data sent to Fund Managers and involves collaboration with other teams within the Shareholder Services department and the broader organization. The Officer will assist the Supervisor to lead the team and serve as the point of contact in the supervisor’s absence to ensure complete shift coverage.

Working hours: 3pm - 12am

Responsibilities

• Generate and dispatch regular (SLA) and ad-hoc reports upon request from internal or external parties.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payments and ensure timely reporting to clients.
• Generate the Regular Savings Plan and process direct debit files.
• Process and check functions dependent on file uploads and extracts to ensure deadlines are met (including daily upload of price files and SWIFT transaction files).
• Address errors and exceptions of dependent file uploads and extracts.
• Provide clear and concise internal communications as necessary (confirm uploads or transfers and notify delays to relevant teams).
• Provide high-quality and professional client service.
• Maintain data integrity and review client workflow queues to ensure items are actioned within SLA.
• Ensure ongoing productivity during staffing fluctuations (holiday periods, sick leave, etc.) by providing back-up relief for absent staff or high-volume periods.
• Complete necessary internal or external training programs in a timely manner.

What you need to succeed

Must-have

• 1 year of Transfer Agency or financial services industry experience in an operations environment.
• Good written and verbal communication skills, initiative, and strong attention to detail.
• Good interpersonal skills and ability to work with agents and internal departments to achieve team goals.
• Strong organizational skills and ability to prioritise workloads to meet tight deadlines.

Nice-to-have

• Experience in business administration or relevant operational knowledge.
• University degree or equivalent desirable.
• Relevant systems knowledge, including Excel and other Microsoft Office applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to grow, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and opportunities for growth.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.