Client Onboarding Specialist

Blueberry.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial service provider seeks a Client Onboarding Specialist in Kuala Lumpur to manage client onboarding processes and ensure compliance with KYC procedures. The successful candidate will play a key role in facilitating a smooth transition for new clients, emphasizing exceptional customer service and adherence to regulatory requirements. This position offers an opportunity for personal growth in a dynamic environment dedicated to service excellence.

Qualifications

• 1-2 years of relevant experience in client onboarding or customer account management.
• Strong communication skills in English.
• High attention to detail and ability to maintain quality under pressure.

Responsibilities

• Manage the end-to-end client onboarding process.
• Conduct KYC procedures and ensure compliance with legal standards.
• Deliver continuous improvements in the onboarding process.

Skills

Customer Service

Attention to Detail

Time Management

Analytical Skills

Problem Solving

Education

Tertiary Qualification in Finance, Business, or related field

Tools

CRM software (e.g. Salesforce)

Job description

Introduction:

The Client Onboarding Specialist will execute the activities in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening, and data capture activities meet Blueberry Markets’ policies, standards, and applicable legal and regulatory requirements

Description:

Key Accountabilities

A Client Onboarding Specialist plays a crucial role in ensuring a seamless transition for new clients into a company's services or products. Here are the key accountabilities associated with this position:

• Manage the end-to-end client onboarding process.
• Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks for prospective and existing client accounts (account onboarding).
• Safeguard client privacy and ensure all standard operating procedures are compliant to relevant laws and regulations.
• Work closely with the sales team to facilitate the collection of relevant documents in accordance with the prevailing account setup procedures.
• Perform qualitative and quantitative check on New Account Documentation for all clients.
• Review customer identification files and ensure all accounts satisfy the required standards including KYC, AML and appropriateness and sanctions checks before onboarding.
• Identify, record and resolve/escalate suspicious findings following well established escalation and reporting obligations.
• Deliver continuous operational improvements, in view of the changing operating and regulatory environment.
• Meet and exceed KPIs set on a daily, weekly, and monthly basis.
• The position is required to carry out any additional duties or projects to the department/team.
  
  
  

Expectations

Be an ambassador for Blueberry in the market; promote our interests and reputation.

• Individually and with Managers, ensure understanding and engagement with vision, purpose, and strategic and stakeholder considerations at Manager and Team levels.
• Demonstrate advanced levels of competence in leadership capabilities required of the position.
• Engage, support, motivate and develop capability and potential in others.
• Attract, retain, and develop talent to complement Blueberry’s values and behaviors.
• Reward and recognize good performance aligned to Blueberry’s values and goals and manage poor performance in a timely manner.
• Be an ambassador for Blueberry in the market; promote our interests and reputation.
• Follow our policies, procedures, and code of Ethics and Conduct.
• Protect our confidential information and intellectual property.
• Play an active role in your safety and the safety of others around you.
• Inspire confidence and urgency within the department and across the team for the delivery of timely, high-quality service to internal and external customers.
• Foster a culture of continuous improvement.
• Continuously drive agility and flexibility in responding to market and industry changes.
  
  
  

Skills and Experiences:

Qualifications

• Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)
  
  
  

Experience

• 1-2 years’ relevant experience in client onboarding, customer account management, or a customer service role.
• A passion for providing excellent customer service.
• Good written, verbal, and interpersonal communications skills (in English)
• High attention to detail with the ability to maintain quality even in busy times
• Strong time management skills with the ability to prioritise tasks under pressure.
• Ability to use good judgment, act, and make decisions with integrity.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• An understanding of customer identification regulations and requirements.
• Desire and passion for service excellence, continuous learning, and improvement
• Experience with CRM software (e.g. Salesforce).
• Ability to effectively collaborate and work as part of a team
  
  
  

Desirable

• Experience within the Financial Services, Banking, or Trading industry
• An understanding of CFD back-office processes