Client Manager (Digital Trust)

BSI; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

BSI is looking for a Client Manager (Auditor) in the Digital Trust sector to perform audits, prepare reports, and ensure compliance with standards. Ideal candidates will have extensive experience in IT/security and relevant certifications. Join a dynamic team that values excellence and client-centric approaches.

Qualifications

• Minimum 4 years experience in Information Technology or Information Security.
• Qualified Lead Auditor/Auditor for industry standards is advantageous.
• Proficient in interpreting management system standards.

Responsibilities

• Conduct audits against international information security and IT service standards.
• Prepare assessment reports and deliver findings to clients.
• Lead assessment teams and maintain relationships with clients.

Skills

Communication

Analytical thinking

Team leadership

Education

Degree in Information Technology/Computer Science/Cyber Security

Job description

Great that you're thinking about a career with BSI!

Do you believe the world deserves excellence?

BSI (British Standards Institution), the leading global standards and certification company, equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Renowned for its marks of excellence, including the consumer-recognized BSI Kitemark, BSI’s influence spans multiple sectors, including Built Environment, Food, Healthcare, and ICT. With over 86,000 clients in 193 countries, BSI is an organization whose standards inspire excellence across the globe.

We currently have an exciting opportunity and are looking to recruit a Client Manager (Auditor) for Digital Trust

About the role

We have key positions available for this role as a Client Manager (Auditor) in the Digital Trust Sector to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in conducting various types of audits and working closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards. Your key responsibilities in this role will be to:

• Play a pivotal role in auditing their organisation or products against the relevant national and international information security and IT service standards

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action, where appropriate

• Conduct various types of audits as a Team Leader or Team Member

• Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.

• Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.

• Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.

• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.

• Coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology, and assist in the induction and coaching of new colleagues as requested

• Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity.

• Build great relationships, learn about their business and products, and with your audits, allowing them to achieve the state of enhanced and sustainable Digital Trust

• Be responsible for deliveringBSI’s audit services to assigned clients in accordance with all our schemes and regulatory requirements

• Ensure timely, cost-effective service delivery that satisfies our customers' needs

Keys to success in this job:

• Key auditor traits: professional, ethical, open-minded, diplomatic, observant, perceptive, versatile, tenacious, decisive, self-reliant, collaborative, culturally sensitive, acting with fortitude, open to improvement.

• Risk-based thinking and process approach, as well as synthesizing information to prepare summary reports.

About you

To be successful in this role, you need to thrive in a process-driven, fast-paced, customer-focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and can remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

• professional education or training to an equivalent level of university education in Information Technology/Computer Science/Cyber Security or similar field preferred, or have a further education diploma with proven experience in information technology services, information security.

• Experience in working in full-time practical workplace experience in information technology (Minimum experience of 4 years in industry, with at least two years in a role or function relating to Information Technology and/or Information Security)

• Qualified Lead Auditor/Auditor for any related 3rd party or industry requirements would be an added advantage. Experience in conducting and delivering assessments on schemes such as ISO20000-1, ISO27001, CLOUD Security, etc. is essential and would be an added advantage

• Proven knowledge of how a business operates to ensure appropriate interpretation of management system standards

• Demonstrate thorough technical knowledge to be able to interpret the language of the Client organisation

• Learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles

• Excellent communication, organisational and presentation skills, as well as energy, passion, and commitment

It is essential that you are qualified in a minimum of three (3) of the following standards. This is a prerequisite to be considered for these roles:

• ISO 27001 (ISMS)

• ISO 20000-1 (SMS)

• ISO 22301 (BCMS)

• Certified Information Security Auditor (CISA),

• Certified Information Security Manager (CISM),

• Certified Information Systems Security Professional (CISSP)

This is a fantastic opportunity to be part of a growing team at the heart of our Digital Trust, which directly contributes to the success of our business. If you are successful, you will be trained to have excellent knowledge and awareness of BSI’s products and services, as well as our business systems to ensure that you are delivering an excellent client experience.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.