Client Manager

Crossell; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Crossell is seeking a Client Manager to lead client relationships in Life & Health reinsurance across Southeast Asia. The role involves strategic thinking and collaboration with the Senior Client Manager to achieve portfolio management objectives.

Key responsibilities include managing business operations, developing client relationships, and contributing to the origination of new business opportunities. Ideal candidates have 5–8 years of relevant experience, strong communication skills, and a proactive demeanor.

Qualifications

• 5–8 years of experience in life and health (re)insurance or related financial services.
• Strong organizational and analytical skills with attention to detail.
• Effective communicator with the ability to engage internal and external stakeholders.
• Proactive, resourceful, and able to manage multiple priorities in a fast-paced environment.
• Actuarial qualification or background would be advantageous.
• Excellent written and verbal communication skills.
• Willingness to travel as required (up to 25%).

Responsibilities

• Support the Senior Client Manager in managing Life & Health business.
• Assist in development and maintenance of client relationships.
• Develop and own client relationships below C-suites level.
• Contribute to origination of business opportunities.
• Monitor in-force portfolio performance.
• Ensure operational excellence by coordinating treaty onboarding.
• Prepare internal reports and updates.
• Contribute to internal initiatives.
• Provide administrative and project management support.

Skills

Organizational skills

Analytical skills

Communication skills

Stakeholder engagement

Proactive attitude

Job description

Ready to lead client relationships that shape the future of Life & Health reinsurance across Southeast Asia? This role places you at the heart of dynamic markets, where your strategic thinking and client insight will drive impactful solutions. You’ll collaborate with senior client manager and stakeholders, navigate diverse cultural landscapes, and influence outcomes that matter—from product innovation to portfolio growth. If you're looking for a role that blends autonomy, purpose, and regional leadership, this is your opportunity to make a difference

About the Role

The Client Manager supports the Senior Client Manager in delivering Swiss Re’s client engagement and portfolio management objectives across Southeast Asia. Your role plays a key part in ensuring the smooth execution of account strategies, operational processes, and internal coordination. You will work closely with cross-functional teams to maintain high service standards, support business origination efforts, and ensure timely follow-through on client and internal deliverables.

Key Responsibilities

• Support the Senior Client Manager in managing Life & Health (L&H) and Medical business for the focused market, including the development of go-to-market strategies, business planning, and performance tracking.
• Assist in the development and maintenance of client relationships by coordinating meeting preparation, follow-ups, and internal alignment across teams.
• Develop and own client relationships below C-suites level (for example and not limited to Head of Product, Pricing, Reinsurance Admin, UW and Claims) to ensure broad engagement across client functions. This facilitates deeper insights, cultivates internal champions, and ensures clear points of contact when needed.
• Contribute to the origination of business opportunities by preparing proposals, conducting market research, client pitches and supporting internal approval processes.
• Monitor in-force portfolio performance by tracking key metrics, compiling experience reviews, and supporting treaty actions as needed.
• Ensure operational excellence by coordinating treaty onboarding, payment tracking, data submissions, and audit logistics in collaboration with cross-functional teams.
• Prepare internal reports, dashboards, and updates to support planning, budgeting, and forecasting activities.
• Contribute to internal initiatives, including product innovation, process improvements, knowledge sharing, and thought leadership efforts.
• Provide administrative and project management support to ensure timely execution of account-related activities including supporting the senior client manager in prioritising treatiesfor experience studies (ES) and open treaty reviews (OTR).

About You

• 5–8 years of experience in life and health (re)insurance or related financial services.
• Strong organizational and analytical skills with attention to detail.
• Effective communicator with the ability to engage internal and external stakeholders.
• Proactive, resourceful, and able to manage multiple priorities in a fast-paced environment.
• Actuarial qualification or background would be advantageous.
• Excellent written and verbal communication skills.
• Willingness to travel as required (up to 25%).

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.