Client Manager

ENGINEERINGUK; Kuala Lumpur; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Manager (Auditor) to join their dynamic team. In this role, you will conduct audits, prepare detailed reports, and ensure clients understand assessment decisions. You will lead assessment teams, maintain account responsibilities, and coach colleagues to enhance their skills. This position demands excellent communication skills and a strong customer focus, thriving in a fast-paced environment. Join a company that values collaboration and agility, and make a significant impact in helping clients improve their performance against ISO standards.

Qualifications

• Educated to degree level or further education diploma with experience in manufacturing/service.
• Experience in conducting assessments, including ISO/IEC standards.

Responsibilities

• Prepare assessment reports and deliver findings to clients.
• Lead assessment teams and ensure quality service delivery.
• Coach colleagues and assist in their induction.

Skills

Verbal Communication

Written Communication

Analytical Skills

IT Skills

Customer Focus

Education

Degree in Related Fields

Further Education Diploma

Job description

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View more categories View less categories Sector Sales and Business Development Role Manager Contract Type Permanent Hours Full Time

Great that you're thinking about a career with BSI!

About the role

We have key positions available for this role as a Client Manager (Auditor) to build a strong team of professionals at a country level.

Applicants will be part of a dynamic team of specialists involved in conducting various types of audits and working closely with BSI clients to help them improve their performance by assessing their systems and processes against ISO and BSI standards

Your key responsibilities in this role will be to:

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
  
• Recommend the issue, re-issue, or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
  
• Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
  
• Lead assessment teams as required, ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with clients and within the team.
  
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
  
• Coach colleagues as appropriate, especially where those members are inexperienced assessors or unfamiliar with clients' business/technology, and assist in the induction and coaching of new colleagues as requested
  
• Plan/schedule workloads to make the best use of own time and maximize revenue-earning activity.
  

About you

To be successful in this role, you need to thrive in a process-driven, fast pace, customer-focused environment and have the ability to make impartial decisions, quickly and efficiently, based on facts. You must have excellent verbal and written communication skills and an eye for detail. You must be self-motivated and have the ability to remain calm whilst managing numerous priorities. Good IT and systems skills are essential.

You will also be required to have:

• Educated to degree level in related fields or have a further education diploma with proven experience in manufacturing and/or service industries.
  
• Experience in conducting and delivering assessments, including ISO/IEC standards (e.g., QMS, EMS, OHSMS, etc.) is essential, as is experience with related manufacturing and service industries and/or government agencies.
  
• Experience in CSR and Supplier assessments (APCSA, RBA, TAPA, etc.) would be an added advantage
  
• An exiting qualified Lead Auditor/Auditor for the above related schemes would be an added advantage.
  

It is essential that you are qualified in a minimum of three (3) of the following standards. This is a prerequisite to be considered for these roles:

• ISO 9001 (QMS)
  
• ISO 14001 (EMS)
  
• ISO 45001 (OHSMS)
  
• Responsible Business Alliance (RBA)
  
• Sedex Member Ethical Trade Audit (SMETA)
  
• Transported Asset Protection Association (TAPA)
  

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Company

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