Client Fund Reconciliation Analyst

Doo Group; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Doo Group is seeking a motivated individual for a reconciliation position focused on ensuring the accuracy of client transactions. This role involves daily financial monitoring, collaboration with teams, and an emphasis on compliance. Join a culture of innovation and continuous growth while enjoying competitive benefits, including a 13th-month salary and performance bonuses.

Benefits

Medical, dental, and optical benefits

13th-month salary and performance bonus

Employee recognition awards

Smart pantry access

Qualifications

• Minimum of 1 year experience in reconciliation or payment operations.
• Strong knowledge of reconciliation processes.
• Proficiency in Microsoft Excel, including advanced functions.

Responsibilities

• Perform daily reconciliation of client deposits and withdrawals.
• Monitor transactions and escalate potential risks.
• Prepare and maintain detailed reconciliation reports.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Finance, Accounting, or Business Administration

Job description

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing. Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

Reconciliation of Client Funds

Perform daily, weekly, and monthly reconciliation of client deposits and withdrawals, ensuring accuracy between internal records and external payment service providers (PSPs).

Investigate and resolve discrepancies in client funds, including outstanding deposits, failed transactions, or unmatched withdrawals.

Ensure client transactions are properly recorded in accordance with company policies and regulatory requirements.

Collaborate with treasury, funding operation and payment operations teams to address any discrepancies or issues found during reconciliation.

Transaction Monitoring

Monitor and track the status of client deposits, withdrawals, and internal transfers to ensure they are processed timely and correctly.

Identify and escalate potential risks, errors, or fraudulent activities during the reconciliation process.

Coordinate with payment service providers to ensure smooth transaction processing and issue resolution.

Reporting & Documentation

Prepare and maintain detailed reconciliation reports for both internal use and regulatory purposes.

Provide supporting documentation for internal and external audits, ensuring all transaction records are accurate and compliant.

Assist with monthly and quarterly financial reporting related to client funds and payment processing.

Process Improvement

Identify areas of improvement in the reconciliation process to enhance accuracy and efficiency.

Work with IT and finance teams to implement automated reconciliation tools or solutions to streamline operations.

Ensure adherence to best practices and industry standards in all reconciliation processes.

Client Communication and Support

Liaise with clients and internal stakeholders (e.g., finance operation, payment support) to resolve issues related to client funds reconciliation.

Respond promptly to client queries related to their deposit or withdrawal status, providing clear and accurate information.

Compliance and Risk Management

Ensure that all client funds are reconciled in compliance with regulatory requirements and internal policies.

Maintain confidentiality and security of client information in accordance with data protection regulations.

Assist in implementing controls to mitigate operational and financial risks related to client funds processing.

What we’re looking for:

Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Minimum of 1 year(s) of experience in reconciliation, payment operations, or a similar back-office role, preferably in the financial services or brokerage industry.

Strong knowledge of reconciliation processes, especially with regard to client deposits, withdrawals, and third-party payment service providers (PSPs).

Familiarity with banking systems, reconciliation software, and ERP systems is a plus.

Attention to detail and strong analytical skills to identify discrepancies and resolve issues accurately.

Proficiency in Microsoft Excel, including advanced functions like pivot tables and VLOOKUP.

Knowledge of compliance and regulatory standards in financial transactions and client funds management.

Strong problem-solving skills with the ability to address complex reconciliation challenges.

Ability to work independently and manage time efficiently to meet deadlines.

Excellent communication skills, both written and verbal, for interacting with clients and internal teams.

Fluent in English (additional language proficiency is an advantage, particularly in Mandarin or other languages relevant to your client base).

Willingness to support payment operations during public holidays and night shifts as part of an operational support rotation.

What we offer/What's in it for you:

We are an approved employer with both ACCA and MICPA.

Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.

We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.

We appreciate your contributions with a 13th-month salary and performance bonus.

We reward our best employeeswith quarterly employee recognition awards in USD.

Feeling drowsy after lunch? Take advantage of our smart pantry access and monthly tea break/lucky draw.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? Which of the following languages are you fluent in?

Doo Group, founded in 2014 and headquartered in Singapore, is a global financial services group with a core focus on FinTech. The company operates through six key business lines: Brokerage, Wealth Management, Payment Exchange, FinTech, Financial Education, and Health Care. Doo Group offers comprehensive services and innovative solutions worldwide and regulated by prominent global financial authorities such as the US SEC, US FINRA, UK FCA, AU ASIC, HK SFC, and others. The group's diverse regulatory oversight reflects its commitment to compliance and quality financial services, as it embarks on a journey to explore a better future.

Doo Group, founded in 2014 and headquartered in Singapore, is a global financial services group with a core focus on FinTech. The company operates through six key business lines: Brokerage, Wealth Management, Payment Exchange, FinTech, Financial Education, and Health Care. Doo Group offers comprehensive services and innovative solutions worldwide and regulated by prominent global financial authorities such as the US SEC, US FINRA, UK FCA, AU ASIC, HK SFC, and others. The group's diverse regulatory oversight reflects its commitment to compliance and quality financial services, as it embarks on a journey to explore a better future.

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